Senior NDO Program Lead - 5G & LTE Optimization

Ericsson GmbH; Ciudad de México; Presencial; MXN 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Ericsson is seeking an experienced Program Lead NDO Telcel to drive large-scale network optimization and transformation programs for Mexico's strategic telecommunications customer, Telcel.

You will act as the primary interface with the customer, lead cross-functional teams, govern program reviews, monitor KPI performance, handle escalations, and ensure successful delivery across LTE, 5G, and legacy networks. Fluency in English and Spanish is required.

Formación

• 10+ years of experience in the telecommunications industry.
• Strong experience in network optimization across LTE and 5G technologies.
• Understanding of network performance management, KPIs, and optimization methodologies.
• Experience leading large-scale customer programs or strategic transformation initiatives.
• Strong stakeholder management and executive communication skills.
• Fluent English and Spanish.
• Experience working in multi-vendor telecommunications environments.

Responsabilidades

• Lead and coordinate multiple network optimization streams across LTE, 5G, and legacy network technologies.
• Act as the primary customer-facing representative for operational and program-related activities.
• Drive governance forums, program reviews, and executive-level stakeholder engagement.
• Monitor and improve network performance KPIs and operational objectives.
• Manage customer escalations, risk mitigation plans, and delivery challenges.
• Align internal stakeholders and customer teams to ensure successful program execution.
• Provide strategic guidance and recommendations based on network performance analysis and optimization initiatives.
• Lead cross-functional teams without direct authority and drive collaboration toward common objectives.
• Support business growth and strengthen long-term customer relationships.
• Understanding of the Mexican telecommunications market.

Conocimientos

Network leadership

Telecom program management

Stakeholder management

Executive communication

Cross-functional coordination

Negotiation

Multi-vendor environments

English & Spanish fluency

Descripción del empleo

Ericsson is seeking an experienced Program Lead NDO Telcel to drive large-scale network optimization and transformation programs for Mexico's strategic telecommunications customer, Telcel.

You will act as the primary interface with the customer, lead cross-functional teams, govern program reviews, monitor KPI performance, handle escalations, and ensure successful delivery across LTE, 5G, and legacy networks. Fluency in English and Spanish is required.