Senior Marketing Platforms Engineer — Salesforce & AEM Ops Lead

Publicis Sapient; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Publicis Sapient is seeking a Senior Lead Marketing Platforms Application Support Engineer Lead to provide advanced production support across a portfolio of business critical Distribution platforms including AEM, Workfront, Campaign, Salesforce Sales Cloud and Salesforce Spiff.

This role leads complex incident resolution and platform governance, while mentoring L1/L2 engineers to enhance technical capabilities.

Formación

• 6+ years in application or production support, platform operations, or related environments.
• Experience owning production incidents, RCA, and change governance.
• Hands-on with either AEM or Salesforce Sales Cloud administration and production support.
• Willing to ramp up on the alternate platform (AEM or Salesforce Sales Cloud).
• Experience with REST and/or SOAP APIs and integrations.

Responsabilidades

• Lead complex incident resolution and RCA across multiple platforms.
• Mentor L1/L2 support engineers to develop technical capabilities.
• Coordinate production releases and change management activities.

Conocimientos

Incident management

Root cause analysis

Platform operations

ITIL processes

Monitoring tools

Python scripting

Mentoring

APIs (REST/SOAP)

Change management

Herramientas

AEM

Sales Cloud

Salesforce Spiff

Workfront

MuleSoft/Boomi

Splunk

AppDynamics

Dynatrace

New Relic

OAuth

Descripción del empleo

Publicis Sapient is seeking a Senior Lead Marketing Platforms Application Support Engineer Lead to provide advanced production support across a portfolio of business critical Distribution platforms including AEM, Workfront, Campaign, Salesforce Sales Cloud and Salesforce Spiff.

This role leads complex incident resolution and platform governance, while mentoring L1/L2 engineers to enhance technical capabilities.