Senior Manager, Customer Success & Operations

Skyworks Solutions, Inc.; Mexicali; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Skyworks Solutions, Inc. in Mexicali, Baja California, seeks a Site Manager to lead Customer Success, Order Management, and Compliance operations, reporting to the Director of Customer Success.

You will build high-performing teams and drive operational excellence to deliver exceptional execution across customer-facing activities. You will provide executive-level insights, prepare clear summaries, and communicate performance, risks, and opportunities to leadership.

Formación

• Masters degree in Business or a related field.
• 8+ years of experience in Customer Success, Customer Operations, Order Management, Sales Operations, or related functions.
• Proven experience leading teams and driving operational performance.
• Experience preparing and presenting executive summaries and business reviews.
• Strong understanding of forecasting, bookings, backlog management, customer support, and compliance processes.
• Experience operating within a global, matrixed organization.
• Fluent in English and the local language.

Responsabilidades

• Lead, coach, and develop Customer Success and Order Management & Compliance teams.
• Build a culture of accountability, customer focus, and execution excellence.
• Establish clear goals, performance expectations, and development plans.
• Develop future leaders through coaching, mentoring, and succession planning.
• Translate business objectives into actionable priorities and execution plans.
• Drive strategic initiatives that improve customer experience, efficiency, and scalability.
• Identify operational risks and implement proactive mitigation plans.
• Ensure consistent execution across customer-facing operations.
• Prepare executive summaries, business reviews, and leadership presentations.
• Communicate key business metrics, trends, risks, and opportunities.
• Convert complex data into concise, actionable business insights.
• Support leadership decision-making through fact-based analysis and recommendations.
• Champion a customer-centric culture across the organization.
• Oversee order management, forecasting, backlog management, compliance, and customer support activities.
• Serve as the escalation point for critical customer and operational issues.
• Drive process standardization, compliance, and continuous improvement.
• Build strong partnerships across Sales, Demand Management, Sales Operations, Analytics, Finance, and Accounting.
• Align stakeholders around customer commitments and business priorities.
• Represent the site in leadership discussions and business reviews.
• Serve as a trusted advisor for both internal teams and customers.

Conocimientos

Leadership experience

Execution mindset

Executive communication

Data-driven decision-making

Stakeholder influence

Customer-centric

Educación

Masters degree in Business

Descripción del empleo

Skyworks Solutions, Inc. in Mexicali, Baja California, seeks a Site Manager to lead Customer Success, Order Management, and Compliance operations, reporting to the Director of Customer Success.

You will build high-performing teams and drive operational excellence to deliver exceptional execution across customer-facing activities. You will provide executive-level insights, prepare clear summaries, and communicate performance, risks, and opportunities to leadership.