Senior Manager, AI-Driven Services Strategy

Salesforce; Ciudad de México; Presencial; MXN 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Salesforce LATAM is seeking a Services Business Strategy Senior Manager to partner with C-level executives, align business strategy with platform value, and accelerate adoption and value realization across the customer journey in the LATAM region. The role combines strategy, orchestration, and tangible operational impact to shape Salesforce as a trusted transformation partner for executives.

You will drive executive briefings, map customer maturity, and lead cross-functional collaboration across

Formación

• 8+ years in consulting, strategy, enterprise architecture, or digital transformation with enterprise clients.
• Strong executive communication and storytelling capability (CIO/COO/CEO level).
• Solid experience in CRM/Customer Experience, operational transformation, and roadmap design; fluency in AI & Data concepts.
• Proven ability to work across Sales (AE/AP), delivery, and partner (SI) teams — managing priorities and conflicts.
• Track record of creating measurable business outcomes, not just delivering projects.

Responsabilidades

• Executive Positioning and Strategic Influence for CIO/COO/CMO/Head of Digital/Head of Operations.
• Run structured assessments to map customer maturity and transformation readiness.
• Lead executive briefings and C-level discussions toward measurable business outcomes.
• Align engagement strategy to customer KPIs and strategic agenda.
• Hands-on problem solving and momentum creation; translate hypotheses into actionable roadmaps.
• Orchestrate resources across sales, delivery, and partners to enable scalable value realization.

Conocimientos

Executive communication

Storytelling

CRM/Customer Experience

Operational transformation

Roadmap design

Cross-functional collaboration

Descripción del empleo

Salesforce LATAM is seeking a Services Business Strategy Senior Manager to partner with C-level executives, align business strategy with platform value, and accelerate adoption and value realization across the customer journey in the LATAM region. The role combines strategy, orchestration, and tangible operational impact to shape Salesforce as a trusted transformation partner for executives.

You will drive executive briefings, map customer maturity, and lead cross-functional collaboration across