Senior IT Support & Security Lead (Remote)

AgileEngine; Puebla de Zaragoza; Remoto; MXN 1.317.000 - 1.881.000; Tempo integral

Benefícios oferecidos por esta vaga

Professional growth

Competitive USD-based pay

Exciting projects

Flextime

Resumo da vaga

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team. The role focuses on device lifecycle, security, and compliance across multiple time zones, with a strong emphasis on Jira Service Desk workflows and identity governance.

The ideal candidate has 4+ years in IT support, 3+ years with Rippling/Jamf/Intune, and experience with Google Workspace and endpoint security solutions. English level should be upper-intermediate.

Qualificações

• 4+ years of IT support, systems administration, or IT operations experience.
• 3+ years hands-on with device management platforms (Rippling preferred).
• 3+ years of Google Workspace administration.
• 2+ years with endpoint security solutions (SentinelOne, CrowdStrike).
• Experience with IT service management principles and Jira Service Desk.
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.
• Upper-intermediate English level.

Responsabilidades

• Device & Asset Management: Manage end-to-end laptop lifecycle using Rippling, procurement, configuration, deployment, retirement; maintain asset inventory; deploy secure device images; coordinate shipping/logistics; handle repairs/replacements.
• User Support & Access Management: Process access requests via Jira Service Desk; onboarding/offboarding; password resets; maintain directories; provide guidance; support across multiple time zones with SLAs; build knowledge base and self-service portal; create troubleshooting guides.
• General IT Support: Deploy and manage SentinelOne; enforce security policies; monitor security alerts; assist with security audits; ensure access controls on data repositories; monitor data sharing and retention; support data privacy compliance.
• Process Improvement & Automation: Drive IT task completion; identify automation opportunities; document IT procedures; participate in incident response and business continuity; track IT metrics; report to leadership; use data to prioritize improvements.

Conhecimentos

IT support

Device management

Access management

Google Workspace

Endpoint security

Communication

English (upper-intermediate)

Ferramentas

Rippling

Jamf

Intune

Jira Service Desk

SentinelOne

CrowdStrike

Python

PowerShell

Bash

Descrição da vaga

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team. The role focuses on device lifecycle, security, and compliance across multiple time zones, with a strong emphasis on Jira Service Desk workflows and identity governance.

The ideal candidate has 4+ years in IT support, 3+ years with Rippling/Jamf/Intune, and experience with Google Workspace and endpoint security solutions. English level should be upper-intermediate.