Senior GRC Issue Manager (Hybrid - Mexico)

EX Squared; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Meal vouchers

Grocery vouchers

Savings fund

Professional certifications support

Remote-work allowance

Job summary

EX Squared LATAM is seeking a Senior GRC Issue Management Specialist to join the Mexico team on a permanent, full-time basis. The role coordinates the end-to-end Issue Management lifecycle, ensuring proper documentation, remediation, and closure in line with governance, risk, and compliance requirements.

The position works closely with issue owners, service owners, auditors, and business stakeholders, with hybrid work in Mexico City or Guadalajara and potential remote options for other cities.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Risk Management, Business Administration, or a related field.
• Experience supporting Issue Management, Governance, Risk Management, Compliance, Audit, or Service Management activities.
• Experience coordinating remediation activities, commitments, milestones, and issue closure requirements.
• Experience with issue-tracking, workflow, governance-reporting, dashboards, or remediation-management platforms.
• Familiarity with risk/control concepts and governance processes.
• Strong stakeholder-management, negotiation, and influencing skills.
• Ability to work independently within established processes and escalate when needed.
• Advanced English proficiency.

Responsibilities

• Coordinate the end-to-end Issue Management lifecycle from identification to closure.
• Ensure issues are properly documented, categorized, prioritized, and tracked in approved platforms.
• Support remediation activities, milestones, dependencies, and closure criteria.
• Prepare remediation plans and POA&M-related documentation.
• Verify that records, evidence, and approvals are complete and accurate.
• Coordinate closure-readiness activities and obtain necessary evidence and approvals.
• Follow up with owners and stakeholders on commitments, milestones, and evidence.
• Monitor progress against remediation plans and update statuses timely.
• Identify risks, blockers, and data-quality concerns affecting timelines.
• Escalate concerns when actions are overdue or unclear.
• Facilitate issue review meetings and governance discussions.
• Maintain action logs and ensure decisions and due dates are recorded.
• Gather status updates, evidence, approvals, and stakeholder feedback for remediation.
• Prepare operational reports, dashboards, and governance summaries.

Skills

Stakeholder management

Cross-functional collaboration

Attention to detail

Organizational skills

English proficiency

Problem solving

Communication

Independent work

GRC knowledge

Education

Bachelor's degree in IT / Cybersecurity / Risk Management / Business Admin

Tools

Issue-tracking platforms

Remediation-management platforms

Governance reporting dashboards

Job description

EX Squared LATAM is seeking a Senior GRC Issue Management Specialist to join the Mexico team on a permanent, full-time basis. The role coordinates the end-to-end Issue Management lifecycle, ensuring proper documentation, remediation, and closure in line with governance, risk, and compliance requirements.

The position works closely with issue owners, service owners, auditors, and business stakeholders, with hybrid work in Mexico City or Guadalajara and potential remote options for other cities.