Senior GRC Issue Management Specialist
EX Squared LATAM
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Job summary
EX Squared LATAM is seeking a Senior GRC Issue Management Specialist to coordinate the end-to-end lifecycle of governance, risk, compliance, audit, technology, and operational issues for its Mexico team. The role requires documenting, monitoring, remediating, and closing issues in line with governance and audit requirements, working with issue owners, technical teams, and auditors.
A strong attention to detail and advanced English are essential, with a hybrid work model preferred in Mexico City
Qualifications
- Bachelor's degree in Information Technology, Cybersecurity, Risk Management, Business Administration, or a related field.
- Experience supporting Issue Management, Governance, Risk Management, Compliance, Audit, Technology Operations, or Service Management activities.
- Experience coordinating remediation activities, corrective actions, commitments, evidence, milestones, and issue closure requirements.
- Experience working with issue-tracking, workflow, governance-reporting, dashboard, or remediation-management platforms.
- Familiarity with risk and control concepts, corrective-action tracking, remediation evidence, and stakeholder-reporting processes.
- Experience supporting cross-functional teams and coordinating deliverables across technical and business stakeholders.
- Strong attention to detail and the ability to review issue records and documentation for accuracy, completeness, consistency, and traceability.
- Strong organizational and prioritization skills, with the ability to manage multiple issues, meetings, deadlines, and competing priorities.
- Ability to identify risks, trends, inconsistencies, dependencies, and potential escalation needs.
- Strong stakeholder-management, negotiation, and influencing skills.
- Ability to work independently within established processes and elevate concerns when decisions or additional guidance are required.
- Advanced English proficiency.
Responsibilities
- Coordinate the end-to-end Issue Management lifecycle, from issue identification and documentation through remediation validation and closure.
- Ensure issues are properly documented, categorized, prioritized, assigned, and maintained in the approved tracking platforms.
- Support issue owners in defining remediation activities, milestones, deliverables, dependencies, closure criteria, and target completion dates.
- Support the creation and maintenance of remediation plans and corrective-action documentation, including POA&M-related activities when applicable.
- Confirm that issue records, remediation plans, and supporting information remain complete, accurate, current, and aligned with established requirements.
- Coordinate closure-readiness activities and confirm that all required evidence and approvals have been obtained before submitting an issue for closure.
- Proactively follow up with issue owners and stakeholders regarding remediation commitments, milestones, evidence, and outstanding actions.
- Monitor progress against remediation plans and target dates, documenting status updates and changes in a timely manner.
- Identify delays, blockers, dependencies, risks, and data-quality concerns that could affect issue resolution or committed timelines.
- Escalate concerns when actions are overdue, remediation outcomes are unclear, or commitments are at risk.
- Facilitate issue review meetings, remediation status calls, and working sessions focused on resolving blockers and clarifying ownership.
- Maintain action logs and ensure that decisions, commitments, owners, and due dates are clearly documented and followed through.
- Gather status updates, evidence, approvals, supporting documentation, and stakeholder feedback required to advance remediation activities.
- Prepare operational reports, dashboards, scorecards, meeting materials, and governance summaries related to issue status and remediation performance.
- Track Issue Management indicators and support the analysis of overdue items, issue aging, milestone performance, and closure progress.
- Perform quality reviews to identify missing, inconsistent, outdated, or unsupported information within issue records.
- Support leadership and governance reviews by providing accurate, traceable, and timely information.
- Maintain procedures, job aids, templates, trackers, and other Issue Management documentation.
- Identify opportunities to improve tracking, reporting, stakeholder engagement, data quality, and operational efficiency.
- Promote a culture of ownership, transparency, collaboration, and timely remediation.
Skills
Education
Tools
Job description
At EX Squared LATAM, we partner with leading organizations to connect experienced professionals with high-impact career opportunities. We are currently supporting a globally recognized professional services organization in hiring a Senior GRC Issue Management Specialist for its Mexico team.
The selected professional will be hired directly by the client under local Mexican payroll and will support the coordination of the Issue Management lifecycle, ensuring that identified issues are properly documented, monitored, remediated, and closed in accordance with governance, risk, compliance, and audit requirements.
The Senior GRC Issue Management Specialist will coordinate the end-to-end lifecycle of governance, risk, compliance, audit, technology, and operational issues.
The role will work closely with issue owners, Service Owners, technical teams, auditors, risk and compliance functions, and business stakeholders. This person will monitor remediation commitments, identify delays and dependencies, coordinate supporting evidence, maintain accurate records, and provide reliable information for operational and management decision-making.
Success in this position requires exceptional attention to detail, disciplined follow-up, strong organizational skills, professional communication, and the ability to influence stakeholders and escale concerns appropriately.
Senior Associate - Issue Management
Mexico. Priority will be given to candidates based in Mexico City or Guadalajara who can work under a hybrid model. Candidates in other Mexican cities may be considered for remote work based on business needs.
Hybrid preferred, with regular attendance at the client's offices in Mexico City or Guadalajara.
Permanent, full-time position hired directly by the client under Mexican payroll.
Monday through Friday, either 7:00 a.m.-4:00 p.m. or 8:00 a.m.-5:00 p.m. Eastern Time.
Advanced English.
- Coordinate the end-to-end Issue Management lifecycle, from issue identification and documentation through remediation validation and closure.
- Ensure issues are properly documented, categorized, prioritized, assigned, and maintained in the approved tracking platforms.
- Support issue owners in defining remediation activities, milestones, deliverables, dependencies, closure criteria, and target completion dates.
- Support the creation and maintenance of remediation plans and corrective-action documentation, including POA&M-related activities when applicable.
- Confirm that issue records, remediation plans, and supporting information remain complete, accurate, current, and aligned with established requirements.
- Coordinate closure-readiness activities and confirm that all required evidence and approvals have been obtained before submitting an issue for closure.
- Proactively follow up with issue owners and stakeholders regarding remediation commitments, milestones, evidence, and outstanding actions.
- Monitor progress against remediation plans and target dates, documenting status updates and changes in a timely manner.
- Identify delays, blockers, dependencies, risks, and data-quality concerns that could affect issue resolution or committed timelines.
- Escalate concerns when actions are overdue, remediation outcomes are unclear, or commitments are at risk.
- Facilitate issue review meetings, remediation status calls, and working sessions focused on resolving blockers and clarifying ownership.
- Maintain action logs and ensure that decisions, commitments, owners, and due dates are clearly documented and followed through.
- Gather status updates, evidence, approvals, supporting documentation, and stakeholder feedback required to advance remediation activities.
- Prepare operational reports, dashboards, scorecards, meeting materials, and governance summaries related to issue status and remediation performance.
- Track Issue Management indicators and support the analysis of overdue items, issue aging, milestone performance, and closure progress.
- Perform quality reviews to identify missing, inconsistent, outdated, or unsupported information within issue records.
- Support leadership and governance reviews by providing accurate, traceable, and timely information.
- Maintain procedures, job aids, templates, trackers, and other Issue Management documentation.
- Identify opportunities to improve tracking, reporting, stakeholder engagement, data quality, and operational efficiency.
- Promote a culture of ownership, transparency, collaboration, and timely remediation.
- Bachelor's degree in Information Technology, Cybersecurity, Risk Management, Business Administration, or a related field.
- Relevant experience supporting Issue Management, Governance, Risk Management, Compliance, Audit, Technology Operations, or Service Management activities.
- Experience coordinating remediation activities, corrective actions, commitments, evidence, milestones, and issue closure requirements.
- Experience working with issue-tracking, workflow, governance-reporting, dashboard, or remediation-management platforms.
- Familiarity with risk and control concepts, corrective-action tracking, remediation evidence, and stakeholder-reporting processes.
- Experience supporting cross-functional teams and coordinating deliverables across technical and business stakeholders.
- Strong attention to detail and the ability to review issue records and documentation for accuracy, completeness, consistency, and traceability.
- Strong organizational and prioritization skills, with the ability to manage multiple issues, meetings, deadlines, and competing priorities.
- Ability to identify risks, trends, inconsistencies, dependencies, and potential escalation needs.
- Strong stakeholder-management, negotiation, and influencing skills.
- Ability to work independently within established processes and elevate concerns when decisions or additional guidance are required.
- Advanced English proficiency.
- Experience working in a complex, regulated, multinational, or professional services environment.
- Experience preparing governance reports, executive-ready summaries, dashboards, or remediation scorecards.
- Knowledge of audit, cybersecurity, technology risk, service management, or regulatory remediation processes.
- Experience facilitating meetings with technical teams, business stakeholders, auditors, and senior management.
- One or more of the following certifications:
- Certified Information Systems Auditor - CISA.
- Certified in Risk and Information Systems Control - CRISC.
- Certified in the Governance of Enterprise IT - CGEIT.
- CompTIA Security+.
- Meal and grocery vouchers.
- Savings fund.
- Financial support for courses and professional certifications.
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