Senior Global Fulfillment Ops Leader

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Ensenada; On-site; MXN 2,242,000 - 2,989,000; Full time

Job summary

Amazon is seeking a Senior Operations Manager for the Charlton, MA Fulfillment Center to lead a large-scale operation serving millions of customers. You will own the operation, drive budgetary performance, and develop leaders across inbound or outbound functions.

You will champion Lean initiatives, ensure safety and quality, collaborate with HR, Finance, Facilities and IT, and translate ideas into actionable improvements that raise the bar across the network.

Qualifications

• 7+ years of direct management experience.
• 6+ years of performance metrics, process improvement or lean techniques experience.
• Experience in oral and written communication in English.
• Bachelor's degree or higher preferred.

Responsibilities

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Skills

Direct management experience

Lean techniques

Oral and written English

Education

Bachelor's degree

Master's degree or higher

Job description

Amazon is seeking a Senior Operations Manager for the Charlton, MA Fulfillment Center to lead a large-scale operation serving millions of customers. You will own the operation, drive budgetary performance, and develop leaders across inbound or outbound functions.

You will champion Lean initiatives, ensure safety and quality, collaborate with HR, Finance, Facilities and IT, and translate ideas into actionable improvements that raise the bar across the network.