Senior Fulfillment Operations Leader

Amazon; Tepotzotlán; On-site; MXN 1,500,000 - 2,100,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

seeks a Senior Operations Manager to lead fulfillment center operations, manage a large team, and drive safety, quality, and productivity. You will own budgets, forecast labor, and deliver continuous improvement across multiple shifts, coordinating with HR, finance, maintenance, safety, IT and other leaders. A proven track record in large-scale logistics is essential.

Qualifications

• Bachelor's degree or above in engineering, operations, or a related field.
• 10+ years of direct management experience in manufacturing, production, distribution, or logistics.
• 10+ years of experience with staffing lifecycle: interviewing, hiring, performance management, promotions and terminations.
• 10+ years of experience with performance metrics, process improvement or lean methods.

Responsibilities

• Owns and manages the operational budget for the functional area, including safety, productivity, and labor planning.
• Provides strategic long-term planning (3, 6, 12 months) for labor, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and productivity to meet business objectives.
• Leverages Leaders to solicit ideas and address challenges in the building.
• Networks with leaders across the network to share process improvements and drive efficiencies and costs savings.
• Sets objectives and metrics for safety, quality, productivity, and customer experience.
• Mentors and develops leaders and staff; participates in recruiting for promotions and hires.
• Collaborates with HR, Finance, Maintenance, Safety, IT and other leaders to secure resources for projects.

Skills

Leadership experience

Lean techniques

People management

Education

Bachelor's degree or above in engineering/ops

Job description

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

seeks a Senior Operations Manager to lead fulfillment center operations, manage a large team, and drive safety, quality, and productivity. You will own budgets, forecast labor, and deliver continuous improvement across multiple shifts, coordinating with HR, finance, maintenance, safety, IT and other leaders. A proven track record in large-scale logistics is essential.