Senior Operations Manager, Worldwide Operations

Amazon Inc.; León; On-site; MXN 2,216,000 - 3,139,000; Full time

Job summary

Amazon Inc. in Charlton, MA is seeking a Senior Operations Manager to lead a large-scale fulfillment operation. You will be responsible for budgetary performance, developing leaders, and driving operational excellence across inbound or outbound functions.

You will champion Lean initiatives, ensure safety, quality, and performance, and collaborate with HR, Finance, Facilities, Safety, IT, and other leaders to achieve site-wide success.

Qualifications

• 7+ years of direct management experience.
• 6+ years of experience with performance metrics, process improvement or lean techniques.
• Experience in oral and written communication in English.
• Bachelor's degree required.

Responsibilities

• Own the operation - accountability for budgetary performance, people development, and operational excellence.
• Lead and develop leaders - manage and mentor a team of Operations and Area Managers.
• Drive continuous improvement - champion Lean initiatives and quality programs.
• Deliver a world-class customer experience - ensure safety, quality, and performance standards.
• Collaborate cross-functionally - partner with HR, Finance, Facilities, Safety, IT, and peers to secure resources.
• Cultivate ideas - source and translate ideas into actionable improvement plans.
• Share best practices - ensure best practices are shared across departments and shifts.

Skills

Leadership

Lean principles

Process improvement

English communication

Education

Bachelor's degree

Master's degree or higher

Job description

Description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

Key job responsibilities

• Own the operation - Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement - Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience - Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally - Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas - Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices - Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Basic Qualifications

• 7+ years of direct management experience
• 6+ years of performance metrics, process improvement or lean techniques experience
• Experience in oral and written communication in English
• Bachelor's degree

Preferred Qualifications

• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Master's degree or above in relevant field of operations

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