Hybrid E-commerce Operations Leader – Fulfillment & Logistics

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Santiago; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Hybrid work model

Professional development

Dynamic work environment

Performance incentives

Job summary

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.

is seeking an E-commerce Operations Manager to lead and optimize the end-to-end supply chain for a growing online retailer in Monterrey. The role focuses on efficient order fulfillment, inventory control, 3PL partnerships, and data-driven improvements to customer experience. The ideal candidate has 5+ years in e-commerce operations, strong analytical skills, and experience with OMS/ERP systems.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5+ years of experience in e-commerce operations, supply chain or logistics.
• Proven track record in optimizing warehouse operations, inventory management and shipping.
• Strong understanding of OMS and ERP systems.

Responsibilities

• Oversee e-commerce operations including order processing, inventory, warehousing and shipping.
• Develop and implement strategies to optimize the supply chain for efficiency and speed.
• Manage relationships with 3PL providers, carriers, and suppliers.
• Forecast and replenish to prevent stockouts and overstocking.
• Maintain quality control standards in fulfillment processes.
• Analyze data to identify bottlenecks, cost savings, and process improvements.
• Ensure compliance with regulations and company policies.
• Collaborate with customer service, sales and marketing for a seamless customer journey.
• Lead and mentor the operations team toward continuous improvement.

Skills

E-commerce operations

Supply chain management

Analytics

Order management systems

ERP software

Vendor management

Leadership

Bilingual Spanish/English

Education

Bachelor's degree in Supply Chain Management / Logistics

Tools

Inventory management software

ERP systems

Job description

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.

is seeking an E-commerce Operations Manager to lead and optimize the end-to-end supply chain for a growing online retailer in Monterrey. The role focuses on efficient order fulfillment, inventory control, 3PL partnerships, and data-driven improvements to customer experience. The ideal candidate has 5+ years in e-commerce operations, strong analytical skills, and experience with OMS/ERP systems.