Senior Fulfillment Center Operations Manager

Hilton; Tijuana; On-site; MXN 900,000 - 1,350,000; Full time

Job summary

Amazon is seeking an Operations Manager to lead a team in one of our fulfillment centers in Mexico. You will oversee a +65k packages daily, manage a team of managers and associates, and drive safety, quality, and cost metrics.

You will mentor talent, partner with finance on cost-benefit analyses, and ensure 24/7 operations meet customer expectations while embracing Amazon leadership principles.

Fluency in English and Spanish, a Bachelor's degree, and 8+ years of operations management are required.

Qualifications

• Speak, write, and read fluently in English, and have the ability to take direction in English.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 8+ years of operations management experience
• Speak, write, and read fluently in Spanish
• Bachelor's degree
• 8+years Operations Management experience in manufacturing, production, distribution environment or related industry
• +5 YOE with data analysis
• Experience supporting hourly workforces of 50+ employees and leading teams
• Excel skills required.
• 8+ years of performance metrics, process improvement or lean techniques experience

Responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple stakeholders
• Driving operational goals and metrics for your area. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leads an operation for +65k packages and a team of 7 managers and +200 Associates

Skills

English fluency

Spanish fluency

Data analysis

Education

Bachelor's degree

Tools

Excel

Job description

Amazon is seeking an Operations Manager to lead a team in one of our fulfillment centers in Mexico. You will oversee a +65k packages daily, manage a team of managers and associates, and drive safety, quality, and cost metrics.

You will mentor talent, partner with finance on cost-benefit analyses, and ensure 24/7 operations meet customer expectations while embracing Amazon leadership principles.

Fluency in English and Spanish, a Bachelor's degree, and 8+ years of operations management are required.