Senior Field Tech: Desktop & Printer Support (Travel)

NTT DATA, Inc.; Ciudad Juárez; On-site; MXN 200,000 - 260,000; Full time

Job summary

NTT DATA is seeking a Field Tech Senior Representative to join our team in Cd. Juarez, Chihuahua, MX. The role involves basic configuration of desktops, notebooks, and printers, with opportunities to assist in simple parts replacement and repairs on-site.

Travel may be required, and the candidate should have basic Windows knowledge and client service skills to provide solid support to end users in a dynamic environment.

Qualifications

• Performs basic configuration of desktop / notebook / printers.
• May assist with simple parts replacement and repair on desktops / notebooks / printers.
• Travel may be required.
• Basic knowledge of Windows operating.
• Basic client service skills.

Responsibilities

• Configures desktop, notebook, and printers for end users.
• Assists with basic hardware replacement and minor repairs.
• Supports field technicians with on-site tasks as needed.
• Communicates clearly with customers about service steps.
• Travels to customer sites as required.

Skills

Basic Windows knowledge

Basic client service skills

Tools

Desktop/printer hardware

Job description

NTT DATA is seeking a Field Tech Senior Representative to join our team in Cd. Juarez, Chihuahua, MX. The role involves basic configuration of desktops, notebooks, and printers, with opportunities to assist in simple parts replacement and repairs on-site.

Travel may be required, and the candidate should have basic Windows knowledge and client service skills to provide solid support to end users in a dynamic environment.