Field Tech Senior Representative

NTT America, Inc.; Ciudad Juárez; Hybrid; MXN 201,000 - 290,000; Full time

Job summary

NTT DATA is seeking a Field Tech Senior Representative to join our team in Cd. Juarez, Chihuahua. The role involves configuring desktops, notebooks, and printers, with potential parts replacement and repair work. Travel may be required and basic client service skills are essential.

Qualified candidates should have basic Windows knowledge and be comfortable with customer interactions. This is a hands-on, onsite-to-hybrid position requiring flexibility to meet client needs in MX.

Qualifications

• Basic knowledge of Windows operating systems.
• Basic client service skills.
• Willingness to travel.
• Ability to perform basic configuration on desktops, notebooks and printers.
• May assist with simple parts replacement/repair on desktops/notebooks/printers.

Responsibilities

• Performs basic configuration of desktop / notebook / printers.
• May assist with simple parts replacement and repair on desktops / notebooks / printers.

Skills

Desktop config

Printer config

Hardware repair

Windows OS

Customer service

Travel willingness

Job description

Req ID: 396435

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Field Tech Senior Representative to join our team in Cd. Juarez, Chihuahua (MX-CHH), Mexico (MX).

• Performs basic configuration of desktop / notebook /printers.
• May assist with simple parts replacementand repair on desktops /notebooks/ printers.
• Travel may be required
• Basic knowledge of Window soperating
• Basic client service skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .