Senior Field Service AI Architect & Global Technical Lead

Leadout Capital; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Leadout Capital is seeking an experienced Field Service AI Technical Architect to drive AI-enabled field service improvements globally. You will lead customer discovery, design scalable AI solutions, define KPIs, and run optimization experiments to improve scheduling and operations.

Strong client interaction, leadership, and data analysis skills are essential, with travel up to 20–30%. The role requires a Bachelor's degree in a relevant field and extensive Field Service experience.

Qualifications

• Bachelor's degree in a relevant field (Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.).

Responsibilities

• Lead customer discovery and design scalable AI field service solutions.
• Collaborate with customers and implementers to conceptualize and implement AI solutions for field service scenarios.
• Define customer KPIs and lead workshops with operations managers.
• Design simulations and identify optimization techniques for KPIs.
• Analyze data with AI tools to identify bottlenecks and present findings.
• Lead technical programs for complex field service use cases and co-innovate with product teams.
• Develop tools and methodologies to strengthen the practice and stay current with product capabilities.

Job description

Leadout Capital is seeking an experienced Field Service AI Technical Architect to drive AI-enabled field service improvements globally. You will lead customer discovery, design scalable AI solutions, define KPIs, and run optimization experiments to improve scheduling and operations.

Strong client interaction, leadership, and data analysis skills are essential, with travel up to 20–30%. The role requires a Bachelor's degree in a relevant field and extensive Field Service experience.