Senior Engagement Manager, IT Service Delivery (Remote)

CoreX Corp; Ciudad de México; On-site; MXN 1,493,372 - 1,866,716; Full time

Benefits offered by this job

Competitive compensation package

Performance Bonus

Generous Paid Time Off

Birthday Day Off

Health Insurance

Wellness Programs

Extended Parental Leave

Job summary

A leading IT consultancy in Mexico City is seeking a Principal Engagement Manager to oversee project delivery. This remote position requires 7+ years in IT Service Management and expertise in ServiceNow products. The ideal candidate will manage customer expectations and ensure project success while working closely with stakeholders. A competitive compensation package, including a performance bonus and generous paid time off, is offered.

Qualifications

• 7+ years in IT Service Management consulting experience.
• 3+ years of experience with ServiceNow products in an enterprise setting.
• Strong documentation and presentation skills.

Responsibilities

• Lead project planning, execution, monitoring, and closing.
• Ensure project deliverables positively impact customer outcomes.
• Manage costs and ensure successful project scope management.

Skills

IT Service Management consulting

ServiceNow products

Project Management methodologies

Excellent written and verbal communication

Active listening skills

Strong interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

ITIL v3 or v4

Scrum

PMP

Job description

A leading IT consultancy in Mexico City is seeking a Principal Engagement Manager to oversee project delivery. This remote position requires 7+ years in IT Service Management and expertise in ServiceNow products. The ideal candidate will manage customer expectations and ensure project success while working closely with stakeholders. A competitive compensation package, including a performance bonus and generous paid time off, is offered.