Senior Emergency Recovery Architect – Network Resilience Leader

Ericsson AB; Ciudad de México; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Ericsson AB in Mexico City is seeking an experienced Emergency Management professional to join Global Emergency Handling. You will lead the response to critical customer situations, coordinating the right experts to restore networks quickly and safely.

The role requires senior-level telecom operations experience, strong communication, and the ability to stay calm under pressure, with availability for rotating shifts and advanced English.

Qualifications

• Bachelor's degree in Engineering, Computer Science or a related field.
• Senior-level experience in Customer Support, emergency handling or comparable telecom operations environment.
• Strong technical background with telecom products and technologies such as 5GC, EPC, Cloud and IMS.

Responsibilities

• Lead emergency handling, coordinating response and restoring customer systems as quickly and safely as possible.
• Set priorities, maintain action plans, and drive progress across technical domains, support teams and customer stakeholders.
• Lead end-to-end fault isolation and resolution of complex network- and solution-level issues with SME input as needed.
• Provide clear, timely communication to customers and internal stakeholders, including during high-pressure situations.
• Remove barriers and address technical, operational and business challenges that may affect recovery.
• Contribute to customer projects and cross-domain task forces beyond emergency handling.
• Lead or contribute to post-event reviews, root-cause analysis, and improvement activities.

Skills

Emergency handling

Customer Support

Leadership

Stakeholder management

Analytical thinking

Communication

Shift work

Education

Bachelor's degree in Engineering, Computer Science or a related field

Tools

5GC

EPC

Cloud

IMS

Job description

Ericsson AB in Mexico City is seeking an experienced Emergency Management professional to join Global Emergency Handling. You will lead the response to critical customer situations, coordinating the right experts to restore networks quickly and safely.

The role requires senior-level telecom operations experience, strong communication, and the ability to stay calm under pressure, with availability for rotating shifts and advanced English.