Lead Emergency Recovery Architect – Telecom Networks

Ericsson AB; Ciudad de México; Hybrid; MXN 1,000,000 - 1,300,000; Full time

Job summary

Ericsson AB in Mexico City is seeking an experienced Recovery Architect to lead emergency handling for critical network incidents. You will coordinate cross-functional teams, set priorities, and drive rapid restoration of services while communicating clearly with customers and stakeholders.

The role requires a senior level in customer support or emergency handling within a telecom operations environment, with solid technical expertise in telecom products and a calm, decisive leadership style.

Qualifications

• Bachelor’s degree in Engineering, Computer Science or a related field.

Responsibilities

• Lead emergency handling, coordinating response and restoring systems quickly.
• Set priorities, maintain action plans, and drive progress across teams and stakeholders.
• Lead end-to-end fault isolation and resolution of complex network- and solution-level issues.

Skills

Emergency handling

Leadership

Customer focus

Education

Bachelor’s degree in Engineering, Computer Science or related field

Tools

5GC/EPC/Cloud/IMS

Job description

Ericsson AB in Mexico City is seeking an experienced Recovery Architect to lead emergency handling for critical network incidents. You will coordinate cross-functional teams, set priorities, and drive rapid restoration of services while communicating clearly with customers and stakeholders.

The role requires a senior level in customer support or emergency handling within a telecom operations environment, with solid technical expertise in telecom products and a calm, decisive leadership style.