Senior Digital Solutions Analyst - Salesforce & Digital Commerce

Carrier Global Corporation; Monterrey; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation is seeking a Sr. Digital Business Analyst to join the Digital Sales & Service (DSS) Enterprise Digital Products & Solutions team.

In this role, you will serve as a key liaison between business stakeholders, product teams, and technical teams, helping deliver digital solutions that enhance customer experience, sales enablement, digital commerce, and marketing capabilities across the enterprise.

Formación

• Bachelor's degree in Business, IT, Engineering, CS or related field.
• 5+ years supporting enterprise-level business or technology teams.
• 5+ years with Salesforce platforms (Sales, Service, Experience, Marketing, Revenue, Field Service).
• 5+ years Agile experience: backlog, planning, software delivery.
• Experience gathering, documenting and managing requirements.
• Strong project coordination and stakeholder management.
• Advanced Excel and PowerPoint skills.
• Excellent analytical, problem-solving and communication skills.
• Fluent English.

Responsabilidades

• Partner with Product, Engineering, and Implementation teams to deliver digital initiatives.
• Gather, document and translate business requirements into scalable technical solutions.
• Support digital PODs delivering enterprise solutions (Salesforce, Digital Commerce, MarTech, PIM, Subscription).
• Lead Agile activities: backlog refinement, sprint planning, Scrum ceremonies, reviews.
• Analyze business processes and identify opportunities for optimization.
• Collaborate with vendors, stakeholders and IT to define technical requirements.
• Track progress, risks, issues and dependencies for timely delivery.
• Support change management: training, knowledge transfer and adoption.
• Provide regular updates to stakeholders on status and progress.
• Support global digital transformation initiatives and enterprise platform improvements.

Conocimientos

Fluent English

Excel

PowerPoint

Stakeholder management

Analytical thinking

Agile methodologies

Educación

Bachelor's degree in Business/IT/Engineering/CS

Herramientas

Salesforce

CRM platforms

PIM platforms

Descripción del empleo

Carrier Global Corporation is seeking a Sr. Digital Business Analyst to join the Digital Sales & Service (DSS) Enterprise Digital Products & Solutions team.

In this role, you will serve as a key liaison between business stakeholders, product teams, and technical teams, helping deliver digital solutions that enhance customer experience, sales enablement, digital commerce, and marketing capabilities across the enterprise.