Sr. Digital Business Analyst

Carrier; Monterrey; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Carrier is seeking a Sr. Digital Business Analyst to join the Digital Sales & Service team in Monterrey, with responsibilities spanning requirements gathering, agile delivery, and collaboration across global teams.

You will help drive digital initiatives across Salesforce, digital commerce, and subscription management platforms. The ideal candidate has 5+ years in enterprise environments, strong analytical and communication skills, fluency in English, and proven experience with Salesforce

Formación

• Bachelor's degree in Business, IT, Engineering, Computer Science, or related field.
• 5+ years supporting enterprise-level business or technology teams.
• 5+ years working with Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Revenue Cloud, or Field Service).
• 5+ years in Agile environments with backlog management and software delivery.
• Experience gathering, documenting, and managing business and technical requirements.
• Strong project coordination and stakeholder management.
• Advanced Excel and PowerPoint skills.
• Excellent analytical, problem-solving, and communication skills.
• Fluent English.

Responsabilidades

• Partner with Product, Engineering, and Implementation teams to deliver digital initiatives.
• Gather, document, and translate requirements into scalable technical solutions.
• Support digital PODs delivering enterprise solutions (Salesforce, Digital Commerce, MarTech, PIM, Subscription Management).
• Lead Agile activities including backlog refinement, sprint planning, and ceremonies.
• Analyze business processes and identify opportunities for improvement.
• Collaborate with vendors and IT teams to define technical requirements.
• Track project progress, risks, issues, and dependencies for timely delivery.
• Support change management including training and user adoption.
• Provide regular status updates to stakeholders and drive continuous improvement.

Conocimientos

Fluent English

Analytical thinking

Collaboration

Proactive

Customer focus

Educación

Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or related field

Herramientas

Salesforce

Excel

PowerPoint

Descripción del empleo

About Carrier

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life-saving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the Role

Carrier is seeking a Sr. Digital Business Analyst to join the Digital Sales & Service (DSS) Enterprise Digital Products & Solutions (EDPS) team. In this role, you will serve as a key liaison between business stakeholders, product teams, and technical teams, helping deliver digital solutions that enhance customer experience, sales enablement, digital commerce, and marketing capabilities across the enterprise. You will play a critical role in gathering requirements, facilitating Agile processes, supporting project delivery, and driving continuous improvement while collaborating with global teams, particularly stakeholders across the United States.

Key Responsibilities

• Partnering with Product, Engineering, and Implementation teams to deliver digital initiatives aligned with business objectives and product roadmaps.
• Gathering, documenting, and translating business requirements into scalable technical solutions.
• Supporting digital PODs that deliver enterprise solutions related to Salesforce, Digital Commerce, Marketing Technology, PIM, and Subscription Management platforms.
• Leading Agile activities, including backlog refinement, sprint planning, Scrum ceremonies, and sprint reviews.
• Analyzing business processes and identifying opportunities for operational improvement and optimization.
• Collaborating with vendors, business stakeholders, and IT teams to define technical requirements and process enhancements.
• Tracking project progress, risks, issues, and dependencies while ensuring timely delivery of solutions.
• Supporting change management initiatives, including training, knowledge transfer, and user adoption activities.
• Providing regular updates to stakeholders regarding project status, issue resolution, and implementation progress.
• Supporting global digital transformation initiatives and driving continuous improvement across enterprise platforms.

Requirements

We are looking for people who are analytical, collaborative, customer-focused, proactive, and passionate about leveraging technology to solve business challenges. If this sounds like you, we'd love to hear from you.

• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field.
• 5+ years of experience supporting enterprise-level business or technology teams.
• 5+ years of experience working with Salesforce platforms, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Revenue Cloud, or Field Service.
• 5+ years of hands-on experience working in Agile environments, including backlog management, prioritization, planning, and software delivery.
• Experience gathering, documenting, and managing business and technical requirements.
• Strong project coordination and stakeholder management skills.
• Advanced Microsoft Excel and PowerPoint skills.
• Excellent analytical, problem-solving, and communication skills.
• Fluent English.
• Although not necessary, it would be nice if you have:
• Experience supporting Digital Commerce, MarTech, Customer Experience, or Subscription Management solutions.
• Knowledge of Product Information Management (PIM) platforms.
• Experience with enterprise digital transformation initiatives.
• Salesforce certifications.
• Experience working with globally distributed teams and large-scale enterprise programs.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Equal Opportunity Statement

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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