Senior Digital Analyst, Salesforce & Digital Commerce

Carrier; Monterrey; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Carrier is seeking a Sr. Digital Business Analyst to join the Digital Sales & Service team in Monterrey, with responsibilities spanning requirements gathering, agile delivery, and collaboration across global teams.

You will help drive digital initiatives across Salesforce, digital commerce, and subscription management platforms. The ideal candidate has 5+ years in enterprise environments, strong analytical and communication skills, fluency in English, and proven experience with Salesforce

Formación

• Bachelor's degree in Business, IT, Engineering, Computer Science, or related field.
• 5+ years supporting enterprise-level business or technology teams.
• 5+ years working with Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Revenue Cloud, or Field Service).
• 5+ years in Agile environments with backlog management and software delivery.
• Experience gathering, documenting, and managing business and technical requirements.
• Strong project coordination and stakeholder management.
• Advanced Excel and PowerPoint skills.
• Excellent analytical, problem-solving, and communication skills.
• Fluent English.

Responsabilidades

• Partner with Product, Engineering, and Implementation teams to deliver digital initiatives.
• Gather, document, and translate requirements into scalable technical solutions.
• Support digital PODs delivering enterprise solutions (Salesforce, Digital Commerce, MarTech, PIM, Subscription Management).
• Lead Agile activities including backlog refinement, sprint planning, and ceremonies.
• Analyze business processes and identify opportunities for improvement.
• Collaborate with vendors and IT teams to define technical requirements.
• Track project progress, risks, issues, and dependencies for timely delivery.
• Support change management including training and user adoption.
• Provide regular status updates to stakeholders and drive continuous improvement.

Conocimientos

Fluent English

Analytical thinking

Collaboration

Proactive

Customer focus

Educación

Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or related field

Herramientas

Salesforce

Excel

PowerPoint

Descripción del empleo

Carrier is seeking a Sr. Digital Business Analyst to join the Digital Sales & Service team in Monterrey, with responsibilities spanning requirements gathering, agile delivery, and collaboration across global teams.

You will help drive digital initiatives across Salesforce, digital commerce, and subscription management platforms. The ideal candidate has 5+ years in enterprise environments, strong analytical and communication skills, fluency in English, and proven experience with Salesforce