Realtime Payments: App Support Engineer I

Mastercard Inc.; México; In loco; MXN 480.000 - 680.000; Tempo pieno

Descrizione del lavoro

Mastercard is seeking an Application Support Engineer II to support and enhance business-critical payment applications. This role combines production support, cloud operations, observability, and software engineering to ensure highly available, resilient, and secure services.

The ideal candidate is passionate about solving complex problems, automating operational processes, and improving customer experience through technology.

Competenze

• Experience supporting production payment applications in cloud or hybrid environments.
• Strong knowledge of AWS, Splunk, and Dynatrace.
• Proficient in Java and Ruby with scripting.
• Familiar with REST APIs and microservices.
• Experience with incident management and on-call rotations.
• Awareness of security and compliance standards.

Mansioni

• Support and maintain critical production applications in cloud and hybrid environments.
• Investigate, troubleshoot, and resolve incidents while meeting SLAs.
• Monitor health using Dynatrace, Splunk, and AWS tools.
• Analyze logs and metrics to identify root causes and implement fixes.
• Collaborate with engineers and stakeholders to improve reliability and efficiency.
• Develop automation to reduce manual support and speed responses.
• Participate in on-call rotations and major incident management.
• Contribute to resiliency and scalability improvements.
• Ensure compliance with Mastercard security, risk, and engineering standards.

Conoscenze

Analytical thinking

Incident management

Problem solving

Cross-functional collaboration

Automation mindset

Strumenti

AWS (EC2, ECS/EKS, Lambda, S3, CloudWatch, RDS)

Splunk

Dynatrace

Java debugging

Ruby scripting

Linux/Unix

REST APIs

CI/CD pipelines

SQL databases

Descrizione del lavoro

Mastercard is seeking an Application Support Engineer II to support and enhance business-critical payment applications. This role combines production support, cloud operations, observability, and software engineering to ensure highly available, resilient, and secure services.

The ideal candidate is passionate about solving complex problems, automating operational processes, and improving customer experience through technology.