Real-Time Payments: Cloud App Support Engineer

Mastercard; Ciudad de México; Hybrid; MXN 600.000 - 900.000; Vollzeit

Zusammenfassung

Mastercard is seeking an Application Support Engineer II to support and enhance mission-critical payment applications. The role blends production support, cloud operations, observability, and software engineering to ensure highly available, secure services.

The ideal candidate has experience in incident management, automation, and collaborating with cross-functional teams to improve customer experience through technology.

Qualifikationen

• Experience supporting production applications in cloud/hybrid environments.
• Proficiency with monitoring tools and incident management processes.
• Automation and tooling to reduce manual support activities.

Aufgaben

• Support and maintain critical production applications in cloud and hybrid environments.
• Investigate, troubleshoot, and resolve application incidents while meeting SLAs.
• Monitor health using Dynatrace, Splunk and AWS tools.
• Analyze logs and metrics to identify root causes and permanent fixes.
• Collaborate with engineers, infrastructure, and stakeholders to improve reliability.
• Develop automation to reduce manual tasks and improve response times.
• Participate in on-call rotations and major incident management.
• Contribute to resiliency, scalability, and operational excellence initiatives.

Kenntnisse

Strong analytical abilities

Incident management

Customer-focused mindset

Excellent communication

Agile collaboration

Continuous learning

Tools

AWS

Splunk

Dynatrace

Java

Ruby

Linux/Unix

REST APIs

CI/CD

SQL

Jobbeschreibung

Mastercard is seeking an Application Support Engineer II to support and enhance mission-critical payment applications. The role blends production support, cloud operations, observability, and software engineering to ensure highly available, secure services.

The ideal candidate has experience in incident management, automation, and collaborating with cross-functional teams to improve customer experience through technology.