Senior Data Operations & Analytics Specialist

Pfizer; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Pfizer in Mexico City is seeking a Senior Operations Specialist to join the Global Operations Services Center on a hybrid basis (2-3 days in office). You will lead data operations supporting commercial and marketing back-office functions, including reporting, data validation, incentives, and data stewardship across markets.

You will deliver analytics, country-focused expertise, and insights to leadership, while maintaining documentation and SLAs, and driving process improvements in a

Qualifications

• 3+ years in service delivery, shared services, or sales operations.
• Strong service orientation and customer-focused mindset.
• Advanced Excel, data stewardship and analytics delivery.
• Proven experience with Incentive Compensation.
• Fluency in English and Spanish.

Responsibilities

• Deliver data validation and reporting for multiple markets.
• Act as country expert for Delivery Team Leads.
• Deliver data extractions from multiple databases and provide analytics.
• Maintain process documentation and SLA adherence.
• Propose improvements and support data process optimization.

Skills

Data analytics

Excel advanced

Stakeholder mgmt

English fluent

Spanish fluent

Multicultural teamwork

Problem solving

CRM support

Incentive compensation

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Pfizer in Mexico City is seeking a Senior Operations Specialist to join the Global Operations Services Center on a hybrid basis (2-3 days in office). You will lead data operations supporting commercial and marketing back-office functions, including reporting, data validation, incentives, and data stewardship across markets.

You will deliver analytics, country-focused expertise, and insights to leadership, while maintaining documentation and SLAs, and driving process improvements in a