Clinical Data & Reporting Specialist

7050 INC Research Clinical Services Mexico Limited, S.A. de C.V.; México; Híbrido; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

7050 INC Research Clinical Services Mexico Limited, S.A. de C.V. is seeking a Clinical Ops Specialist for future roles in Mexico City.

The role focuses on proficient use of clinical systems and dashboards, delivering timely reports and supporting new projects, training internal and external users, and handling service desk inquiries with strong data quality and collaboration across teams. The position involves standard responsibilities in clinical reporting, data validation, ad hoc metrics, and

Responsabilidades

• Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
• Responds to customer support inquiries in a timely manner.
• Develops knowledge based on previous inquiries and information shared by business or system experts.
• Participates and/or supports new projects as required for clinical system or clinical reporting.
• Understanding requirements, process considerations and collaborating on the requested solution.
• Supports analysis of findings and retesting once resolved.
• Run and disseminate routine reports.
• Updates report based on business feedback or enhancement request.
• Provides a review of changes and updates data where required.
• Reviews and responds to requests for ad hoc metrics or reporting requests.
• May develop dashboard or customized queries in support of specific reporting requests, partnering with senior team members as needed.
• Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues.
• Collaborate with higher support tiers or senior team members to address complex technical or data-related issues as required.
• Active involvement in training efforts for internal and external customers.
• Develop and maintain training materials to ensure user understanding and proficiency.
• Responds to Service Desk tickets routed to the department system queues.
• Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached.
• Attends meetings as required, preparing necessary updates, and completing all assigned action items.
• Following up with appropriate Management and / or stakeholders as appropriate.
• Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed.
• Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues.
• Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution.
• Performs other work-related duties as assigned.
• Minimal, non-routine travel may be required (up to 10%).

Descripción del empleo

7050 INC Research Clinical Services Mexico Limited, S.A. de C.V. is seeking a Clinical Ops Specialist for future roles in Mexico City.

The role focuses on proficient use of clinical systems and dashboards, delivering timely reports and supporting new projects, training internal and external users, and handling service desk inquiries with strong data quality and collaboration across teams. The position involves standard responsibilities in clinical reporting, data validation, ad hoc metrics, and