Senior Data Center Support Services Technician - Location Queretaro

Oracle

Santiago de Querétaro

On-site

MXN 350,000 - 650,000

Full time

4 days ago

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Job summary

Oracle in Queretaro, Mexico seeks a Senior Data Center Support Services Technician to identify opportunities for efficient server hardware management and to mentor technicians in safe, reliable hardware maintenance. The role aligns with SOPs/MOPs and data center change control processes, ensuring resiliency and adherence to site rules.

The incumbent will guide teams on power distribution, networking setups, and ticketing workflows, collaborating with vendors and project teams to maintain uptime

Qualifications

Career Level - OP4

Responsibilities

Identifies opportunities for other team members to work with servers and server components, and main hardware to ensure efficient performance.
Guides and coaches less experienced technicians on best practices for power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure.

Job description

Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

Key Responsibilities

Datacenter Services Operations - Break/Fix and Hardware Maintenance

Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations - Network Configuration, Installation, and Augmentation

Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting - Technical Support and Trouble Shooting

Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

Safety and Compliance - Safety, Security, Compliance, and Documentation

Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.

Continuous Improvement

Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership - Collaboration, Vendor Relations, and Leadership

Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Ensures contractors and vendors deliver quality services and that all SLAs are being met.
Contributes to quality assurance through process creation and training of less experienced peers.

Core Responsibilities

Planning & Execution

Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership

Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving

Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.

Continuous Learning

Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.

Continuous Improvement