Data Center Operations Technician III

Equinix; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Job summary

Equinix, a global digital infrastructure company, seeks an entry-level Operations support specialist for its Querétaro location. The role involves semi-routine datacenter tasks such as queue management, installations, cross-connects, testing, and customer interactions, performed under standard operating procedures.

Ideal candidates have a high school diploma and 1–2 years of related work experience. This backfill role supports the operations team and requires on-site presence.

Qualifications

• Typically requires a high school diploma and 1-2 years of equivalent work experience.

Responsibilities

• Queue Management / Reporting: respond to semi-routine work orders within commitment times and maintain records.
• Installations: rack and stack semi-routine customer equipment tickets and support cage installations following SOPs.
• Cross-Connect: support semi-routine datacenter cross-connect work orders and cable management.
• Testing / Troubleshooting: assist with basic testing and standard installations of customer assets.
• Stakeholder Partnership: provide backup support to team members and assist security and operations personnel.
• Customer Management: ensure timely execution following SOPs and deliver good customer experience.
• Projects: support standard-projects and vendor coordination within SOPs.
• Training: complete assigned training and assist new hires.

Education

High school diploma

Job description

Equinix, a global digital infrastructure company, seeks an entry-level Operations support specialist for its Querétaro location. The role involves semi-routine datacenter tasks such as queue management, installations, cross-connects, testing, and customer interactions, performed under standard operating procedures.

Ideal candidates have a high school diploma and 1–2 years of related work experience. This backfill role supports the operations team and requires on-site presence.