Customer-Focused Data Center Operations Specialist

Equinix; El Marqués; On-site; MXN 112,000 - 201,000; Full time

Job summary

Equinix in Veracruz is seeking a capable entry-level technician to support queue management, installations, cross-connects, testing, and customer interactions in a fast-paced datacenter environment.

You will perform semi-routine tasks, follow standard operating procedures, maintain records, and collaborate with operations and security teams. A high school diploma and 1–2 years of equivalent work experience are required.

Qualifications

• Typically requires a high school diploma and 1–2 years of equivalent work experience.
• Ability to follow standard operating procedures and work under supervision.
• Strong written and verbal communication skills in English and local language if applicable.

Responsibilities

• Manage queue and respond to semi-routine work orders within committed times.
• Assist with installations and rack and stack activities under supervision.
• Support cross-connect work orders and cable management per SOPs.
• Participate in testing, troubleshooting and documentation of activity.
• Provide backing to operations and security teammates as needed.
• Support on-site customers with access control and escorting services.

Skills

Customer service

Documentation

Education

High school diploma

Job description

Equinix in Veracruz is seeking a capable entry-level technician to support queue management, installations, cross-connects, testing, and customer interactions in a fast-paced datacenter environment.

You will perform semi-routine tasks, follow standard operating procedures, maintain records, and collaborate with operations and security teams. A high school diploma and 1–2 years of equivalent work experience are required.