AI Ops & Customer Success Specialist - Remote

Getdarwin; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Descripción de la vacante

A technology and AI company in Mexico City seeks a Customer Experience specialist to join their Operations team. The ideal candidate will have experience in technical support, data analysis, and a strong passion for technology and innovation. Responsibilities include onboarding clients, providing technical support, and exploring new use cases with clients. The role offers a hybrid work model and generous benefits including language classes and paid time off.

Formación

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills.

Responsabilidades

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases.
• Provide technical support to clients on the AI built.

Conocimientos

Customer Experience

Technical Support

Data Analysis

Process Automation

Team Player

Communication

Herramientas

Zapier

Descripción del empleo

A technology and AI company in Mexico City seeks a Customer Experience specialist to join their Operations team. The ideal candidate will have experience in technical support, data analysis, and a strong passion for technology and innovation. Responsibilities include onboarding clients, providing technical support, and exploring new use cases with clients. The role offers a hybrid work model and generous benefits including language classes and paid time off.