Senior Customer Success Manager — Onboarding & Growth (Hybrid)

CargoSprint LLC; Región Centro; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Plan

Savings Fund

Monthly Food Vouchers

30-Day Aguinaldo

Vacation days from Day 1

Paid Parking

Professional Development opportunities

Descripción de la vacante

CargoSprint is building its Customer Success function from the ground up, shaping how we engage with customers across our logistics technology platform. You will own onboarding, activation, and ongoing relationships, starting with SprintPay and expanding to other products as the portfolio grows.

You will be the main point of contact, drive value during early setup, and work with Sales, Support, and Product to improve playbooks and customer outcomes.

Formación

• 5+ years in a Customer Success, account management, implementation, onboarding or other post-sale customer-facing role at a SaaS, logistics tech, fintech, or B2B platform company.
• Hands-on experience setting up or configuring customer accounts in a business application, with a track record of moving customers to active usage.
• Proven ability to build trusted customer relationships and act as a customer's main point of contact and advocate, including leading or co-leading customer business reviews.
• Experience working with customer success tools to manage a book of business, such as CRM (Salesforce, HubSpot), CS platforms (Gainsight), and knowledge and support tools (Confluence, Zendesk), and familiarity with core CS metrics: Time to Value, Customer Health Score, Churn Rate and NPS.
• Strong written and spoken communication skills in English and Spanish, with availability to overlap with US Central time.
• Organized and self-directed, able to manage multiple setups and accounts without dropping milestones; a self-starter who has built a process or template where none existed.
• Practical experience using AI tools in your daily work (drafting, summarizing, researching, automating tasks), enthusiasm for applying AI in customer success.

Responsabilidades

• Own the day-to-day success of customers across CargoSprint's logistics tech products, starting with SprintPay and expanding to other products over time.
• Lead onboarding and account setup, ensuring correct configurations and first successful transactions.
• Build trusted relationships as the main point of contact and voice for customers inside CargoSprint.
• Prepare business reviews with customers, covering usage, health, and next steps, and coordinate with Sales/Support/Product.
• Track usage signals and maintain Customer Health Scores, taking proactive actions when needed.
• Document setup procedures and templates to enable scalable, repeatable onboarding.

Conocimientos

Customer Success

Account management

Communication (ENG/SPA)

Organized & self-directed

AI tools familiarity

Herramientas

Salesforce

HubSpot

Gainsight

Confluence

Zendesk

Descripción del empleo

CargoSprint is building its Customer Success function from the ground up, shaping how we engage with customers across our logistics technology platform. You will own onboarding, activation, and ongoing relationships, starting with SprintPay and expanding to other products as the portfolio grows.

You will be the main point of contact, drive value during early setup, and work with Sales, Support, and Product to improve playbooks and customer outcomes.