Senior Customer Sales & Conversion Advocate

boldr; Quintana Roo; Presencial; MXN 260.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Aguinaldo of 20 days' salary

Paid sabbaticals: 4 weeks at year 5, 8

12 weeks sabbatical? ignore

Free mental health support

Monthly internet and electricity allow

Descripción de la vacante

Boldr in Mexico is seeking a Senior Customer Sales Advocate to engage with prospective customers, articulate value, and guide them through the decision journey, with a focus on converting interest into confirmed customers. You will manage inbound conversations across chat, email, SMS, and phone, follow up structurally with leads, and prioritize high-intent opportunities to improve conversion rates.

This role blends sales, customer experience, and operations, operating within a shift that aligns

Formación

• 1-3 years in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
• Comfort managing multiple conversations in a fast-paced, high-volume environment
• Proactive follow-up habits with strong ownership and accountability
• Ability to identify and prioritize high-intent opportunities
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt in a structured but evolving environment

Responsabilidades

• Understand the products inside and out and articulate our value proposition clearly.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn't working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Conocimientos

Inbound conversations ownership

Communication skills

Multi-channel outreach

CRM familiarity

Follow-up discipline

Opportunity prioritization

Organizational skills

Herramientas

CRM

Intercom or similar

Descripción del empleo

Boldr in Mexico is seeking a Senior Customer Sales Advocate to engage with prospective customers, articulate value, and guide them through the decision journey, with a focus on converting interest into confirmed customers. You will manage inbound conversations across chat, email, SMS, and phone, follow up structurally with leads, and prioritize high-intent opportunities to improve conversion rates.

This role blends sales, customer experience, and operations, operating within a shift that aligns