Senior Customer Sales Advocate | Drive Conversions

Boldr Impact; Región Centro, Monterrey, Mérida; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Private medical insurance

Aguinaldo of 20 days’ salary

Sabbaticals: 4 weeks at year 5, 8 at 9

Mental health support

Internet and electricity allowance

Job summary

Boldr is seeking a Senior Customer Sales Advocate in a global environment. You will own inbound conversations, demonstrate our value, and guide prospects through the decision journey to convert interest into customers.

You will manage high-volume interactions across chat, email, SMS, and phone with precision, contributing to Boldr’s growth and client satisfaction. You’ll blend sales, customer experience, and operational execution, ensuring fast, thoughtful responses and structured follow-up to

Qualifications

• 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value.
• Comfort managing multiple conversations in a fast-paced, high-volume environment.
• Proactive follow-up habits with strong ownership and accountability.
• Ability to identify and prioritize high-intent opportunities.

Responsibilities

• Understand the products inside and out and articulate our value proposition clearly.
• Conduct system demos to potential clients.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Skills

Customer-facing experience

Strong communication

CRM tools

Multi-tasking

Proactive follow-up

Tools

Intercom

CRM software

Job description

Boldr is seeking a Senior Customer Sales Advocate in a global environment. You will own inbound conversations, demonstrate our value, and guide prospects through the decision journey to convert interest into customers.

You will manage high-volume interactions across chat, email, SMS, and phone with precision, contributing to Boldr’s growth and client satisfaction. You’ll blend sales, customer experience, and operational execution, ensuring fast, thoughtful responses and structured follow-up to