Senior Customer Advocate & Conversion Specialist

Boldr; Mérida; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private major and minor medical保险, 保险为

Aguinaldo of 20 days' salary

Paid sabbaticals: 4 weeks at year 5, 8

Free mental health support

Monthly internet and electricityallow

Descripción de la vacante

Boldr in Mérida, Mexico is seeking a Senior Customer Sales Advocate who will engage with prospective customers, articulate Boldr's value, and guide them through the decision journey to conversion. You will manage inbound inquiries across chat, email, SMS and phone, follow up with structured outreach, and work with our team to optimize messaging and workflows while maintaining accurate CRM records.

This role requires 1-3 years in customer-facing roles, strong communication skills, and the ability

Formación

• 1-3 years of experience in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
• Comfort managing multiple conversations in a fast-paced, high-volume environment
• Proactive follow-up habits with strong ownership and accountability
• Ability to identify and prioritize high-intent opportunities
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt in a structured but evolving environment

Responsabilidades

• Understand the products inside and out and articulate our value proposition clearly
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn't working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Conocimientos

Written communication

Verbal communication

Customer focus

Multitasking

Analytical thinking

Attention to detail

Herramientas

Intercom

Descripción del empleo

Boldr in Mérida, Mexico is seeking a Senior Customer Sales Advocate who will engage with prospective customers, articulate Boldr's value, and guide them through the decision journey to conversion. You will manage inbound inquiries across chat, email, SMS and phone, follow up with structured outreach, and work with our team to optimize messaging and workflows while maintaining accurate CRM records.

This role requires 1-3 years in customer-facing roles, strong communication skills, and the ability