Senior Customer Sales Advocate — Drive Conversions & Impact

boldr; Región Centro; On-site; MXN 268,000 - 402,000; Full time

Benefits offered by this job

Private medical insurance

Aguinaldo of 20 days' salary

Paid sabbaticals: 4 weeks at year 5, 8

Free mental health support

Monthly internet and electricity allow

Job summary

Boldr in Mexico is seeking a Senior Customer Sales Advocate to own inbound conversations from inquiry to conversion, communicating value clearly across chat, email, SMS, and phone. You will follow structured outreach to engage prospects and drive high-quality responses, ensuring a smooth acquisition journey and strong customer experiences.

You will collaborate across teams, surface insights from customer interactions, and help optimize messaging, scripts, and workflows.

Qualifications

• 1-3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value.
• Comfort managing multiple conversations in a fast-paced, high-volume environment.
• Proactive follow-up habits with strong ownership and accountability.
• Ability to identify and prioritize high-intent opportunities.
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms).
• Strong organizational skills and attention to detail.
• Ability to learn quickly and adapt in a structured but evolving environment.

Responsibilities

• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high‑quality responses via chat, email, SMS, and phone.
• Proactively follow up with leads using structured, multi‑touch outreach to re‑engage prospects and reduce drop‑off.
• Understand the products and articulate our value proposition clearly.
• Identify and prioritize high‑intent opportunities to drive conversion impact.
• Maintain accurate tracking of customer interactions using CRM and communication tools.

Skills

Customer communication

Sales skills

CRM proficiency

Attention to detail

Tools

Intercom

Job description

Boldr in Mexico is seeking a Senior Customer Sales Advocate to own inbound conversations from inquiry to conversion, communicating value clearly across chat, email, SMS, and phone. You will follow structured outreach to engage prospects and drive high-quality responses, ensuring a smooth acquisition journey and strong customer experiences.

You will collaborate across teams, surface insights from customer interactions, and help optimize messaging, scripts, and workflows.