Senior Customer Growth Advocate

Boldr; México; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Private medical insurance

Aguinaldo of 20 days' salary

Paid sabbaticals: 4 weeks at year 5, 8

Paid sabbaticals: 4 weeks at year 5, 8

Free mental health support

Monthly internet and electricity_allow

Job summary

Boldr in Mexico is seeking a Senior Customer Sales Advocate to guide prospects from first inquiry to conversion. You will own inbound conversations across chat, email, SMS, and phone, delivering fast, thoughtful responses and clear value.

The role blends sales, customer experience, and operations, requiring structured follow-up, prioritization of high‑intent opportunities, and ongoing improvements to messaging and workflows.

Qualifications

• 1-3 years of experience in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
• Comfort managing multiple conversations in a fast-paced, high-volume environment
• Proactive follow-up habits with strong ownership and accountability
• Ability to identify and prioritize high-intent opportunities
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt in a structured but evolving environment

Responsibilities

• Understand the products inside and out and articulate our value proposition clearly
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn't working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Job description

Boldr in Mexico is seeking a Senior Customer Sales Advocate to guide prospects from first inquiry to conversion. You will own inbound conversations across chat, email, SMS, and phone, delivering fast, thoughtful responses and clear value.

The role blends sales, customer experience, and operations, requiring structured follow-up, prioritization of high‑intent opportunities, and ongoing improvements to messaging and workflows.