Senior Customer Experience and Operations Lead - Hybrid

CHEP UK Ltd.; Ciudad de México; Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Equal Opportunity Employer

Descripción de la vacante

CHEP is seeking a customer service professional in Mexico City for a hybrid-remote role. You will lead resolution of complex inquiries, support billing disputes, and ensure ERP/CRM data integrity while collaborating with internal teams to improve service delivery.

The role requires strong communication, analytical thinking, and a proactive approach to customer experience across channels. If you thrive in a fast-paced environment and cross-functional teamwork, CHEP invites you to apply.

Formación

• Experience handling complex customer inquiries and delivering first-level support.
• Ability to troubleshoot issues with internal stakeholders and implement corrective actions.
• Familiarity with ERP and CRM data management and reporting.

Responsabilidades

• Lead resolution of complex customer inquiries and provide first-level support.
• Collaborate with Key Account Management, Finance, and Operations to resolve issues.
• Oversee billing disputes and ensure ERP data accuracy and clear communication to customers.
• Monitor account performance and identify trends for process improvement.
• Maintain accurate customer records in CRM systems and meet KPIs.
• Coach team members to enhance customer engagement and service quality.
• Support high-priority service-delivery issues with internal teams to minimize impact.

Conocimientos

Customer support

CRM systems

ERP systems

Cross-functional collaboration

Analytical thinking

Herramientas

CRM software

ERP software

Descripción del empleo

CHEP is seeking a customer service professional in Mexico City for a hybrid-remote role. You will lead resolution of complex inquiries, support billing disputes, and ensure ERP/CRM data integrity while collaborating with internal teams to improve service delivery.

The role requires strong communication, analytical thinking, and a proactive approach to customer experience across channels. If you thrive in a fast-paced environment and cross-functional teamwork, CHEP invites you to apply.