Customer Care Representative III / Customer Service Representative III | CDMX

Boston Scientific Gruppe; Americas; Presencial; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

A leading healthcare solutions provider in Mexico is seeking a Senior Customer Care Representative to enhance customer service excellence. This role requires at least 3–5 years in customer-facing roles, preferably in healthcare. Ideal candidates will demonstrate strong communication, problem-solving skills, and proficiency in CRM systems like Salesforce. The position entails managing complex inquiries and collaborating cross-departmentally to deliver optimal service to clients. Join us and impact lives positively with your dedicated service.

Formación

• Minimum 3–5 years in a customer service or client-facing role in healthcare.
• Strong knowledge of Order Management workflow and OTC (Order to Cash).
• Intermediate to advanced English proficiency required.

Responsabilidades

• Deliver an exceptional customer experience aligned with company values.
• Manage complex customer inquiries, complaints, and service requests.
• Coordinate with internal teams to resolve issues effectively.

Conocimientos

Customer service skills

Problem-solving skills

Communication skills

Interpersonal skills

Educación

Bachelor’s degree in Business Administration or related fields

Herramientas

Salesforce

SAP

Microsoft Office Suite

Descripción del empleo

Customer Care Representative III / Customer Service Representative III | CDMX

Onsite Location(s): Benito Juárez, DF, Mexico

Additional Locations: N/A

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

We are seeking a passionate and service‑oriented Senior Customer Care Representative to deliver an exceptional customer experience aligned with Boston Scientific’s values. The ideal candidate will possess strong communication and problem‑solving skills, with the ability to manage complex customer inquiries, complaints, and service requests efficiently and empathetically. You should be comfortable navigating CRM, ERP systems like Sales Force and SAP, documenting interactions, and coordinating across internal teams such as Sales, Regulatory, Finance, and Logistics to resolve issues and develop deep OTC (Order to Cash) knowledge for Order management administration. We value proactive individuals who can identify upselling opportunities, recommend support programs, and continuously strive for improvement in service delivery. A keen eye for detail, a commitment to compliance and quality, and a customer‑first mindset are essential. You will play a critical role in representing our brand, building trust with clients, and ensuring their needs are met with speed, accuracy, and professionalism. If you thrive in a collaborative environment and are driven by purpose and performance, we invite you to join our team and make a difference in patients’ lives around the world.

Qualifications

• Experience: Minimum 3–5 years in a customer service or client‑facing role, preferably in the medical device, pharmaceutical, or healthcare industry.
• Education: Bachelor’s degree in Business Administration, International Business, Communications, Accounting, Industrial Engineering or similar.
• Technical Skills: Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP.
• Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience.
• Strong knowledge of Order Management workflow and OTC (Order to Cash).
• Strong interpersonal skills with empathy, patience, and professionalism.
• Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing.
• Ability to work cross‑functionally with internal departments such as Sales, Finance, Regulatory, and Logistics, Planning, etc.
• Excellent verbal and written communication skills.
• Intermediate to advanced English proficiency 70%.
• Strong attention to detail and ability to prioritize multiple tasks under tight deadlines.
• Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on the business or technology using practical experience, judgment and precedents.
• Receives a moderate level of guidance and direction.
• Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.

Requisition ID: 626040