Senior Content Moderator

Pyramid Consulting, Inc; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Pyramid Consulting, Inc. seeks an experienced Content Moderator / Trust & Safety Quality Analyst to help maintain high standards of content quality, platform safety, and policy compliance across our digital properties.

The role focuses on reviewing user-generated content, conducting quality audits, applying policies consistently, and collaborating with cross-functional teams to improve moderation processes in a fast-paced, high-volume environment.

Formación

• 3+ years of experience in Content Moderation, Trust & Safety, Content Review, Quality Assurance, or a related field.
• Strong understanding of content policies and policy enforcement.
• Experience reviewing user-generated content at scale.
• Experience with quality audits, calibration, or moderation quality assurance.
• Excellent written and verbal English communication.
• Ability to work in a fast-paced, high-volume environment.

Responsabilidades

• Review and evaluate user-generated content against platform policies and guidelines.
• Identify and classify policy violations, safety risks, and edge cases accurately.
• Conduct quality audits and content evaluations to ensure moderation decisions meet required quality standards.
• Apply policies consistently and escalate complex or high-risk cases when required.
• Analyze user reports, feedback, and moderation trends to identify recurring issues.
• Collaborate with cross-functional teams to improve policy enforcement, workflows, and evaluation processes.

Conocimientos

English communication

Analytical thinking

Attention to detail

Problem solving

Cross-functional teamwork

Herramientas

Zendesk

Jira

Slack

Descripción del empleo

Hiring: Content Moderator / Trust & Safety Quality Analyst

We are looking for an experienced Content Moderation / Trust & Safety professional to join our team and help maintain high standards of content quality, platform safety, and policy compliance.

Role: Content Moderator / Quality Analyst - Trust & Safety

Key Responsibilities

• Review and evaluate user-generated content (UGC) against established platform policies and guidelines.
• Identify and classify policy violations, safety risks, and edge cases accurately.
• Conduct quality audits and content evaluations to ensure moderation decisions meet required quality standards.
• Apply policies consistently and **escalate** complex or high-risk cases when required.
• Analyze user reports, feedback, and moderation trends to identify recurring issues.
• Participate in calibration sessions and support consistency across moderation teams.
• Identify trends and provide insights to improve content quality and moderation processes.
• Collaborate with cross-functional teams to improve policy enforcement, workflows, and evaluation processes.
• Maintain productivity and accuracy while working in a high-volume content review environment.
• Support continuous improvement of content classification and quality processes.
• 3+ years of experience in Content Moderation, Trust & Safety, Content Review, Quality Assurance, or a related field.
• Strong understanding of content policies and policy enforcement.
• Experience reviewing user-generated content at scale.
• Strong ability to identify risk, policy violations, and complex/edge cases.
• Experience with quality audits, calibration, or moderation quality assurance.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to make consistent decisions.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong written and verbal English communication skills.

Preferred Experience

• Experience with major social media, technology, or digital platforms.
• Experience in Trust & Safety operations.
• Experience with content classification, data labeling, or search quality evaluation.
• Experience analyzing moderation trends and user feedback.
• Familiarity with tools such as Zendesk, Jira, Slack, or similar platforms.
• Experience working with international or remote teams.