Senior Collections Specialist (NORAM)

SoftwareOne; Ciudad de México; Hybrid; MXN 900,000 - 1,100,000; Full time

Benefits offered by this job

Health & well-being programs

Career development

Performance-based incentives

Hybrid work model

Job summary

SoftwareOne in Mexico City is seeking a Collections Lead to drive cash collection results across the NORAM region within the Order-to-Cash function.

This senior individual contributor role partners with Billing, Cash Applications, Finance, Sales, and Customer Success to resolve complex receivables, manage disputes, and reduce risk.

You will also act as a reference for the team, sharing best practices and guiding day-to-day operations in a flexible hybrid work setting.

Qualifications

• Senior-level experience in Collections and Accounts Receivable.
• Experience supporting the NORAM region is required.
• Proven experience managing customer disputes, overdue receivables, and collection escalations.
• Familiarity with ERP/business systems such as Navision, Dynamics, ServiceNow.

Responsibilities

• Manage a portfolio of complex and high-value customer accounts across NORAM.
• Drive collections performance, reduce aged receivables, and support cash flow objectives.
• Investigate and resolve customer disputes in partnership with internal stakeholders.
• Assess customer risk and proactively identify collection challenges and escalation needs.
• Act as a key reference for the team, supporting day-to-day coordination and knowledge sharing.

Skills

Stakeholder mgmt

Dispute resolution

English - Advanced

Accounts Receivable

Tools

Navision

Dynamics 365

ServiceNow

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Collections Lead (NORAM)

Scope: Full Time | Location: Mexico City | Hybrid Model

• Are you an experienced Collections professional who thrives on resolving complex accounts and driving cash collection results?
• Do you enjoy partnering with stakeholders across Finance and Operations while supporting a high-impact NORAM portfolio?

As a Collections Lead, you will play a critical role within our Order-to-Cash organization, supporting collections activities across the NORAM region. This highly visible position partners closely with Billing, Cash Applications, Finance, Sales, Customer Success, and business leaders to resolve complex receivables challenges, improve cash flow, and reduce customer risk exposure.

While this is a senior-level individual contributor role, you will also serve as a key point of reference for the team, supporting day-to-day operational coordination, sharing best practices, and providing guidance on complex collection matters.

Key Responsibilities

• Manage a portfolio of complex and high-value customer accounts across the NORAM region.
• Drive collections performance, reduce aged receivables, and support cash flow objectives.
• Investigate and resolve customer disputes in partnership with internal stakeholders.
• Assess customer risk and proactively identify collection challenges and escalation needs.
• Act as a key point of reference for the team, supporting day-to-day coordination, knowledge sharing, and best-practice execution.

What we need to see from you

• Senior-level experience within Collections and Accounts Receivable, with the ability to influence, guide, and support team members.
• Experience supporting the NORAM region is a must.
• Proven experience managing customer disputes, overdue receivables, and collection escalations.
• Advanced-Bilingual English required with strong verbal and written communication skills.
• Strong stakeholder management, relationship-building, and problem-solving abilities.
• Experience with Navision, Dynamics, ServiceNow, or similar ERP/business systems is required.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

• Comprehensive health and well-being programs.
• Continuous learning and career development.
• Performance-based incentives.
• Flexible and hybrid work models.

Job Function: Finance

Accommodations: SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail]. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.