Collections Lead, NORAM — Hybrid Role

SoftwareOne; Ciudad de México; Hybride; MXN 900 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Health & well-being programs

Career development

Performance-based incentives

Hybrid work model

Résumé du poste

SoftwareOne in Mexico City is seeking a Collections Lead to drive cash collection results across the NORAM region within the Order-to-Cash function.

This senior individual contributor role partners with Billing, Cash Applications, Finance, Sales, and Customer Success to resolve complex receivables, manage disputes, and reduce risk.

You will also act as a reference for the team, sharing best practices and guiding day-to-day operations in a flexible hybrid work setting.

Qualifications

• Senior-level experience in Collections and Accounts Receivable.
• Experience supporting the NORAM region is required.
• Proven experience managing customer disputes, overdue receivables, and collection escalations.
• Familiarity with ERP/business systems such as Navision, Dynamics, ServiceNow.

Responsabilités

• Manage a portfolio of complex and high-value customer accounts across NORAM.
• Drive collections performance, reduce aged receivables, and support cash flow objectives.
• Investigate and resolve customer disputes in partnership with internal stakeholders.
• Assess customer risk and proactively identify collection challenges and escalation needs.
• Act as a key reference for the team, supporting day-to-day coordination and knowledge sharing.

Connaissances

Stakeholder mgmt

Dispute resolution

English - Advanced

Accounts Receivable

Outils

Navision

Dynamics 365

ServiceNow

Description du poste

SoftwareOne in Mexico City is seeking a Collections Lead to drive cash collection results across the NORAM region within the Order-to-Cash function.

This senior individual contributor role partners with Billing, Cash Applications, Finance, Sales, and Customer Success to resolve complex receivables, manage disputes, and reduce risk.

You will also act as a reference for the team, sharing best practices and guiding day-to-day operations in a flexible hybrid work setting.