Senior Cloud Infrastructure Engineer – AWS & Automation

NTT America, Inc.

Región Centro

On-site

MXN 600,000 - 800,000

Full time

7 days ago

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Job summary

NTT DATA seeks a Cloud Support Engineer/Specialist to join its Guadalajara team, providing unified production management for Cloud Infrastructure. You will work with cutting-edge systems, apply automation, and help health-restore processes while focusing on risk and cost reduction.

You will collaborate with global teams and application owners, troubleshoot incidents, and drive permanent fixes. A strong AWS, Linux background and IaC experience are essential in this fast-paced role.

Qualifications

Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field.
3-5 years of experience in Cloud Support Engineer role.
Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based OS, commands and utilities, and Configuration Management Tools.
Experience with AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit.
General troubleshooting and debugging of AWS-based applications.
Problem solving in a large enterprise Infrastructure support environment, including observing patterns and root cause analysis.
Good communication skills to articulate technical and functional aspects to drive solutions with teams and stakeholders.
Experience with Infrastructure as Code (IaC).
Understanding of Shell scripting or Python.

Responsibilities

Perform Cloud Infrastructure Support activities as part of the Firm’s Technical Infrastructure team.
Improve Infrastructure stability and performance by analyzing patterns, recurring failures, and advise permanent fixes.
Manage incidents by troubleshooting issues in production environments.
Collaborate globally with the team, application owners, senior stakeholders and end users.