Hybrid Cloud IT Analyst - Automation & Incident Ops

Flex Ltd; Ecatepec de Morelos; Presencial; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Savings Fund

Descripción de la vacante

Flex Ltd is seeking an IT Analyst to join our team at the Guadalajara campus. You will support IT services, monitor Hybrid Cloud infrastructure, and help automate IT operations through programming.

The role involves incident tracking, system monitoring, patch management, and disaster recovery planning. You will prepare SOPs, ensure SLA adherence, and collaborate across teams to maintain system performance and security.

Formación

• Bachelor’s degree in Information Technology or related field.
• Experience in IT Support, Service Desk, Desktop Support, or End User Computing.
• Conversational English.

Responsabilidades

• Provide day-to-day IT operations support and service delivery.
• Monitor systems for availability, capacity, and performance.
• Assist in patch management, business continuity, and disaster recovery planning.

Conocimientos

Windows troubleshooting

ServiceNow

Excel

IT Support

VIP support

English communication

Educación

Bachelor’s degree in Information Technology

Herramientas

ServiceNow ITSM

Microsoft Excel

Active Directory

Descripción del empleo

Flex Ltd is seeking an IT Analyst to join our team at the Guadalajara campus. You will support IT services, monitor Hybrid Cloud infrastructure, and help automate IT operations through programming.

The role involves incident tracking, system monitoring, patch management, and disaster recovery planning. You will prepare SOPs, ensure SLA adherence, and collaborate across teams to maintain system performance and security.