Senior Associate, Enterprise Systems Integration

Carrier Global; Monterrey; On-site; MXN 420,000 - 660,000; Full time

Job summary

Carrier Global Corporation in Monterrey seeks a Senior Associate, Enterprise Systems Integration to act as the second-tier escalation point for SAP Ariba, resolving complex issues and collaborating with procurement, finance, and IT teams to keep the platform running reliably.

You will configure and maintain Ariba solutions, support ERP integrations (SAP S/4HANA or ECC), manage ITSM tickets, and ensure SLA-driven performance.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• 3 to 5 years of hands-on experience supporting and/or configuring SAP Ariba.
• Solid understanding of procure-to-pay and source-to-contract processes.
• Advanced English proficiency.
• Proficiency with ITSM tools and ITIL-based support processes.

Responsibilities

• Serving as Level 2 escalation support for SAP Ariba modules including Buying and Invoicing, Sourcing, Contracts, Supplier Lifecycle and Performance, and Ariba Network.
• Troubleshooting and resolving complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies.
• Developing, configuring, and maintaining Ariba solutions, including custom forms, approval workflows, catalog management, and business rules.
• Supporting and monitoring integrations between Ariba and ERP systems such as SAP S/4HANA or SAP ECC via CIG, middleware, or APIs.
• Managing incident, service request, and change tickets in the ITSM tool within defined SLAs, including root cause documentation.

Skills

Analytical

Detail-oriented

English proficiency

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

ITSM tools

Job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cuttin-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

As a Senior Associate, Enterprise Systems Integration, you will serve as the second-tier escalation point for our SAP Ariba procurement platform, resolving complex functional and technical issues and partnering with procurement, finance, and IT teams to keep the platform running reliably. This is a hands-on role for someone who enjoys solving real integration and workflow problems that keep the business moving, with direct visibility into how procurement technology supports company-wide operations.

Key Responsibilities

As a Senior Associate, Enterprise Systems Integration, you'll be responsible for:

• Serving as Level 2 escalation support for SAP Ariba modules including Buying and Invoicing, Sourcing, Contracts, Supplier Lifecycle and Performance, and Ariba Network
• Troubleshooting and resolving complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies
• Developing, configuring, and maintaining Ariba solutions, including custom forms, approval workflows, catalog management, and business rules
• Supporting and monitoring integrations between Ariba and ERP systems such as SAP S/4HANA or SAP ECC via CIG, middleware, or APIs
• Managing incident, service request, and change tickets in the ITSM tool within defined SLAs, including root cause documentation

Requirements

We are looking for people who are analytical, detail-oriented, and comfortable working within SLA-driven support environments. If this is you, get in touch. As a minimum you must have:

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• 3 to 5 years of hands-on experience supporting and/or configuring SAP Ariba
• Solid understanding of procure-to-pay and source-to-contract processes
• Advanced English proficiency
• Proficiency with ITSM tools and ITIL-based support processes

Although not necessary, it would be nice if you have:

• SAP Ariba certification in one or more modules
• Experience with SAP S/4HANA or SAP ECC (MM/FI modules)
• Scripting or development experience (SQL, JavaScript, or Python) for reporting and automation

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice