Senior SAP Ariba Integrations Specialist - Level 2 Support

Carrier Global; Monterrey; On-site; MXN 420,000 - 660,000; Full time

Job summary

Carrier Global Corporation in Monterrey seeks a Senior Associate, Enterprise Systems Integration to act as the second-tier escalation point for SAP Ariba, resolving complex issues and collaborating with procurement, finance, and IT teams to keep the platform running reliably.

You will configure and maintain Ariba solutions, support ERP integrations (SAP S/4HANA or ECC), manage ITSM tickets, and ensure SLA-driven performance.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• 3 to 5 years of hands-on experience supporting and/or configuring SAP Ariba.
• Solid understanding of procure-to-pay and source-to-contract processes.
• Advanced English proficiency.
• Proficiency with ITSM tools and ITIL-based support processes.

Responsibilities

• Serving as Level 2 escalation support for SAP Ariba modules including Buying and Invoicing, Sourcing, Contracts, Supplier Lifecycle and Performance, and Ariba Network.
• Troubleshooting and resolving complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies.
• Developing, configuring, and maintaining Ariba solutions, including custom forms, approval workflows, catalog management, and business rules.
• Supporting and monitoring integrations between Ariba and ERP systems such as SAP S/4HANA or SAP ECC via CIG, middleware, or APIs.
• Managing incident, service request, and change tickets in the ITSM tool within defined SLAs, including root cause documentation.

Skills

Analytical

Detail-oriented

English proficiency

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

ITSM tools

Job description

Carrier Global Corporation in Monterrey seeks a Senior Associate, Enterprise Systems Integration to act as the second-tier escalation point for SAP Ariba, resolving complex issues and collaborating with procurement, finance, and IT teams to keep the platform running reliably.

You will configure and maintain Ariba solutions, support ERP integrations (SAP S/4HANA or ECC), manage ITSM tickets, and ensure SLA-driven performance.