Senior Delivery Assurance Manager,

Carrier; Santa Catarina; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Carrier is seeking a Senior Delivery Assurance Manager to oversee material continuity and delivery performance across U.S. and Mexico manufacturing plants.

You will lead a team, address supply constraints, and partner with Finance, Sourcing, and Quality teams to minimize production risks. You will leverage KPIs and analytics to drive improvements in OTIF and overall supply chain performance, supporting both Residential and Light Commercial operations.

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Business or related field.
• 7–10 years of experience in Supply Chain, Materials, Operations, or delivery-focused roles.
• Proven experience managing material continuity, delivery performance, and supplier interactions in complex environments.
• Demonstrated people management experience with direct reports.
• Strong analytical skills with KPIs and operational metrics to drive decision-making.
• Advanced English proficiency.
• Valid U.S. Visa.

Responsibilities

• Ensure material continuity and prevent shortages that could impact production across U.S. and Mexico plants.
• Own end-to-end delivery assurance, including expediting critical materials and resolving supply constraints.
• Escalate and resolve payment issues, invoice holds, GRIs, pricing gaps with Finance, Sourcing, and Quality teams across North America.
• Support NPI initiatives by ensuring material setup, supplier readiness, and VMI/inventory model implementation prior to plant release.
• Drive OTIF performance for operations and projects through strong execution and accountability.
• Lead and develop a team with direct reports supporting Residential and Light Commercial operations.
• Leverage KPIs, metrics, and analytics to enable data-driven decision-making and continuous improvement using SAP, Excel, and Power BI.

Skills

Advanced English

Data analytics

Supply chain management

Team leadership

Education

Bachelor’s degree in Engineering, Supply Chain, Business

Tools

SAP

Excel

Power BI

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more.

Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About The Role

As a Senior Delivery Assurance Manager, you will play a critical role in ensuring material continuity and delivery performance across our North America operations. You will lead delivery assurance activities, proactively address supply constraints, and partner with cross-functional teams to minimize production risks across U.S. and Mexico manufacturing plants.

In this role, you will also lead and develop a team supporting Residential and Light Commercial operations while leveraging data, KPIs, and analytics to drive operational performance and continuous improvement.

Key Responsibilities

• Ensuring material continuity and preventing shortages that could impact production across U.S. and Mexico plants.
• Owning end-to-end delivery assurance, including expediting critical materials and driving the resolution of supply constraints.
• Escalating and resolving payment issues, invoice holds, Goods Received discrepancies, pricing gaps, and GRI topics in partnership with Finance, Sourcing, and Quality teams across North America.
• Supporting NPI (New Product Introduction) initiatives by ensuring proper material setup, supplier readiness, and VMI/inventory model implementation prior to plant release.
• Driving On Time / In Full (OTIF) performance for operations and projects through strong execution and accountability.
• Leading and developing a team with direct reports supporting Residential and Light Commercial operations.
• Leveraging KPIs, metrics, and analytics to enable data‑driven decision‑making and continuous improvement using tools such as SAP, Excel, and Power BI.

Requirements

We are looking for people who are results-driven, analytical, collaborative, and experienced in managing complex supply chain and delivery environments.

As a Minimum You Must Have

• Bachelor’s degree in Engineering, Supply Chain, Business, or a related field.
• 7–10 years of experience in Supply Chain, Materials, Operations, or delivery-focused roles.
• Proven experience managing material continuity, delivery performance, and supplier interactions in complex environments.
• Demonstrated people management experience with direct reports.
• Strong analytical skills with experience using KPIs and operational metrics to drive decision‑making.
• Advanced English proficiency.
• Valid U.S. Visa.

Although not necessary, it would be nice if you have:

• Experience supporting North America manufacturing operations.
• Background in NPI, VMI, or project transitions from sourcing to manufacturing.
• Advanced SAP knowledge with reporting and analytics exposure.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.