Technical Support Engineer

Schneider Electric; Apodaca; Híbrido; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking a technically skilled professional to provide high-level support to North American customers and field engineers. You will diagnose and resolve 3-phase power system issues, document cases, and share knowledge to accelerate resolutions.

You will also manage escalations, identify revenue opportunities, and work with cross-functional teams to ensure product quality while implementing corrective solutions for misapplications of equipment.

Formación

• Bachelor's degree in Engineering (Automation, Electrical, or Electronic preferred).
• Minimum 2-3 years of experience in a similar technical support role (preferred).
• Fluency in English (spoken, written, and reading).
• Strong troubleshooting skills for electronic and 3-phase systems.
• Ability to interpret technical diagrams and apply solutions effectively.

Responsabilidades

• Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems related to 3-phase power systems.
• Document cases thoroughly and create knowledge articles to enable quick issue resolution.
• Manage escalations effectively and ensure timely solutions.
• Identify opportunities for revenue generation while supporting customers.
• Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
• Implement solutions for improper application and installation of 3-phase systems or components.

Conocimientos

communication

troubleshooting

documentation

business opportunities

escalations

collaboration

english + french

Educación

Bachelor's degree in Engineering

Descripción del empleo

What will you do?

• Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems related to 3-phase power systems.
• Document cases thoroughly and create knowledge articles to enable quick issue resolution.
• Manage escalations effectively and ensure timely solutions.
• Identify opportunities for revenue generation while supporting customers.
• Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
• Implement solutions for improper application and installation of 3-phase systems or components.

What skills and capabilities will make you successful?

• Effective communication skills to interact with customers and internal teams.
• Strong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams.
• Proactive in documenting cases and sharing knowledge.
• Ability to identify business opportunities and contribute to revenue generation.
• Skilled in managing escalations and maintaining customer satisfaction.
• Excellent networking and collaboration skills within a team environment.
• Advanced English proficiency (spoken and written). French preferred.
• Positive attitude and adaptability in a dynamic environment.

What's in it for you?

• Opportunity to work with cutting-edge Schneider Electric products and solutions.
• Continuous learning and development in advanced technical support and power systems.
• Career growth within a global leader in energy management and automation.
• Collaborative team environment with exposure to engineering, product management, and customer success teams.

What qualifications will make you successful for this role?

• Bachelor’s degree in Engineering (Automation, Electrical, or Electronic preferred).
• Minimum 2-3 years of experience in a similar technical support role (preferred).
• Fluency in English (spoken, written, and reading).
• Strong troubleshooting skills for electronic and 3-phase systems.
• Ability to interpret technical diagrams and apply solutions effectively.

Rewards designed for you

Discover more at our Career Page.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.