Senior AR & Collections Specialist (Canada)

Royal York Property Management; Ciudad de México; On-site; MXN 368,000 - 491,000; Full time

Job summary

Royal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting. This role combines financial administration with direct customer communication and requires accountable collection outcomes rather than just activity metrics.

The position emphasizes supporting Canadian companies, with a focus on aging, disputes, and payment arrangements, while maintaining accurate records

Qualifications

• Minimum 4 years of direct accounts receivable, collections, credit, billing, or accounting operations experience.
• Candidates with 4–7+ years of relevant experience are strongly preferred.
• Previous experience supporting Canadian companies is required.
• Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related discipline.
• A recognized professional accounting designation is considered an asset but is not mandatory.
• Demonstrated experience managing both accounts receivable administration and active collections.
• Experience carrying responsibility for an assigned customer portfolio.
• Direct experience conducting telephone and email collections.
• Experience reviewing aging reports and managing delinquent balances.
• Strong customer-account reconciliation and discrepancy-resolution skills.
• Experience applying payments and resolving unapplied cash.
• Experience handling billing disputes, deductions, credits, short payments, refunds, and overpayments.
• Experience documenting and monitoring payment commitments.
• Experience negotiating payment schedules within approved guidelines.
• Experience preparing collection forecasts, aging summaries, or expected cash-receipt reports.
• Experience contributing to month-end accounting activities.
• Strong Excel or Google Sheets capability.
• Experience with QuickBooks Online or another established accounting or ERP platform.
• Advanced spoken and written English.
• Ability to communicate clearly and remain composed during difficult collection conversations.
• Ability to work full-time during Ontario business hours.

Responsibilities

• Contact customers by telephone and email regarding outstanding balances.
• Manage follow-up across current, 30-, 60-, and 90-day receivables.
• Prioritize accounts based on age, value, payment history, dispute status, and recovery risk.
• Obtain and document payment dates, commitments, and required next steps.
• Follow up promptly when payment commitments are missed.
• Discuss payment arrangements that fall within approved company policies.
• Investigate whether non-payment results from a billing issue, service concern, administrative delay, or financial difficulty.
• Escalate high-value, disputed, severely overdue, or high-risk accounts.
• Coordinate with internal teams to resolve legitimate account issues.
• Identify balances that may require legal review, service restrictions, external collections, settlement consideration, or write-off review.
• Prepare collection forecasts and report expected and uncertain cash receipts.
• Recommend improvements to reminder timing, escalation procedures, documentation standards, and account-risk management.
• Maintain accurate customer balances, account histories, and billing records.
• Review billing information before invoices and statements are issued.
• Apply incoming payments to the correct customer, invoice, and legal entity.
• Resolve unapplied receipts, deductions, short payments, credits, refunds, and overpayments.
• Reconcile customer accounts and correct identified differences.
• Maintain current billing contacts, payment terms, customer notes, and supporting records.
• Review aging reports and identify accounts requiring action.
• Support accounts receivable reconciliations, reporting, and month-end close.
• Work across multiple companies, legal entities, departments, and customer portfolios.
• Coordinate with finance and operational teams when accounting records do not match the underlying agreement or service history.
• Maintain complete, organized, and review-ready documentation.

Skills

Accounts receivable

Collections

Excel / Google Sheets

English proficiency

Dispute resolution

Negotiation

Education

Bachelor's degree in Accounting / Finance

CPA/CA asset (optional)

Tools

QuickBooks Online

ERP software

Job description

Royal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting. This role combines financial administration with direct customer communication and requires accountable collection outcomes rather than just activity metrics.

The position emphasizes supporting Canadian companies, with a focus on aging, disputes, and payment arrangements, while maintaining accurate records