SAP HR & Payroll Application Support Consultant

ADP; Estado de México; Presencial; MXN 400.000 - 600.000; Jornada completa

Descripción de la vacante

ADP is seeking a GlobalView Application Support Consultant in Mexico to deliver 2nd level post-live support for SAP Payroll/HR modules, including design/configuration tasks and change requests. The role emphasizes client consulting, issue resolution within SLA, and collaboration with product teams.

Responsibilities include mentoring other consultants, coordinating with CRM, and handling SAP Note applications. Strong SAP Payroll/HR knowledge and communication skills are essential.

Formación

• 3-5 Years of Directly Related Experience.
• Experience with SAP Payroll/HR and related configurations.

Responsabilidades

• Provide 2nd level post-live issue resolution within SLA timeframes.
• Prepare functional specifications and change control requests with design and configuration details.
• Provide consulting services to client base with guidance on design and configuration of complex solutions.
• Deliver effective client communications and ticket management/resolution via CRM.
• Assess Support Pack configuration and modify subsequent testing activities.
• Identify, manage and test SAP Note applications as an Advanced Correction.
• Create and send Customer messages to SAP to request support and corrections.
• Provide mentoring support and guidance to other consultants.

Conocimientos

SAP Payroll

HR Systems

Client Consulting

Team Mentoring

Herramientas

SAP Notes

CRM

Descripción del empleo

ADP is seeking a GlobalView Application Support Consultant in Mexico to deliver 2nd level post-live support for SAP Payroll/HR modules, including design/configuration tasks and change requests. The role emphasizes client consulting, issue resolution within SLA, and collaboration with product teams.

Responsibilities include mentoring other consultants, coordinating with CRM, and handling SAP Note applications. Strong SAP Payroll/HR knowledge and communication skills are essential.