SAP Business Analyst: IT Liaison & L1 ServiceNow Support

BRP

Santiago de Querétaro

Presencial

MXN 420.000 - 600.000

Jornada completa

14 días+

Generador de candidaturas

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Descripción de la vacante

BRP in Querétaro, Mexico seeks an IT liaison to capture and translate business IT requests, provide L1 support via ServiceNow, and ensure alignment with global IT standards. You will collaborate with IT delivery teams, refine requirements, and help drive governance and continuous improvement.

The role focuses on bridging business and IT, validating solutions against requirements, and supporting projects through testing, deployment, and post-go-live activities in a dynamic, safety-conscious

Formación

Bachelor-level technical degree or equivalent experience.
3 years in a similar IT role.

Responsabilidades

Act as the primary point of contact for business users to capture IT application requests across regions.
Analyze business needs to identify real problems, objectives and value drivers.
Translate business requirements into clear functional requirements, user stories and acceptance criteria.
Ensure requirements are complete, consistent, traceable and prioritized.
Propose functional solutions aligned with enterprise architecture standards.
Act as Level 1 (L1) support for application incidents and service requests logged in ServiceNow.
Escalate tickets to Level 2/3 support with complete analysis and context when required.
Create and maintain knowledge articles and troubleshooting documentation.
Support deployment and post-go-live stabilization activities in projects.