Salesforce Marketing Cloud Consultant

International Business Machines Corporation; Región Centro; On-site; MXN 600,000 - 1,000,000; Full time

Job summary

IBM Consulting in Mexico is seeking a Salesforce Package Consultant to design, implement, and support Salesforce CRM solutions with LWC and integrations. You will guide clients through the full lifecycle, from business analysis to configuration and user adoption, employing Agile, Scrum, and Waterfall methodologies.

You will lead solution design, guide adoption, perform testing, deliver training, and manage client relationships to ensure successful, lasting deployments across industries.

Qualifications

• Experience designing, implementing, and supporting Salesforce CRM solutions.
• Knowledge of LWC and integrations, Agile, Scrum, Waterfall.
• Ability to guide clients through business analysis to configuration.
• Experience in system testing and user acceptance.
• Experience in client training and adoption.

Responsibilities

• Design and implement tailored Salesforce solutions leveraging the platform.
• Guide client adoption from analysis to configuration and deployment.
• Execute system testing and change-management programs.
• Deliver training programs to enable effective use.
• Manage client relationships and understand business needs.

Skills

Salesforce Platform Expertise

Agile Methodologies

Solution Development

System Testing & QA

Business Analysis & Configuration

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Salesforce Package Consultant, you will specialize in designing, implementing, and supporting Salesforce CRM solutions with LWC and integration experience. You will guide clients through the entire process, from business analysis to system configuration and user adoption, utilizing your expertise in Agile, Scrum, and Waterfall methodologies.

Your Primary Responsibilities Will Include

• Design and Implement Solutions: Develop tailored solutions to address clients' unique business needs, leveraging Salesforce's extensive offerings and your deep understanding of the platform.
• Guide Client Adoption: Effectively guide clients through the entire process, from business analysis to system configuration and user adoption, ensuring a smooth software development lifecycle.
• Execute System Testing: Conduct system testing, user acceptance, and change management programs to ensure a successful implementation and long-term user adoption.
• Deliver Training Programs: Develop and deliver training programs to ensure clients can effectively utilize the implemented Salesforce solutions.
• Manage Client Relationships: Collaborate with clients to understand their unique challenges and develop solutions to address their business needs.
  

Required Technical And Professional Expertise

• Salesforce Platform Expertise: Experience with designing, implementing, and supporting Salesforce CRM solutions, including LWC and integration.
• Agile Methodologies Knowledge: Experience with Agile, Scrum, and Waterfall methodologies to ensure a smooth software development lifecycle.
• Solution Development Skills: Experience in developing tailored solutions to address clients' unique business needs, leveraging Salesforce's extensive offerings.
• System Testing and Quality Assurance: Experience in conducting system testing, user acceptance, and change management programs to ensure a successful implementation.
• Business Analysis and Configuration: Experience in guiding clients through business analysis, system configuration, and user adoption processes.

Preferred Technical And Professional Experience

• Integration Experience: Experience with integrating Salesforce solutions with other systems and applications, leveraging APIs and data migration tools to ensure seamless data exchange and synchronization.
• Advanced LWC Skills: Experience in developing custom Lightning Web Components (LWC) to enhance Salesforce solutions and provide personalized user experiences.
• Waterfall Methodology Expertise: Experience in applying Waterfall methodology principles to manage and deliver Salesforce projects, ensuring a structured and predictable approach to software development.